USVIcruizer

Don't bother contacting these guys or Lorna Warren, VP Guest Services or Customer Relations, no one at Princess seems to give a you-know-what. Emailed letters to all of them upon our return from the infamous Sky Princess TA back in March, crickets still. A simple auto response acknowledging receipt would have been nice, too much trouble I suppose. This week, we FINALLY received the promised FCC compensation from missed days onboard due to quarantine & a check for incidentals from our quarantine in London. As it's a significant amount, we've booked what will be our last Princess cruise for January 2023... Best of luck to anyone encountering issues in future, my prayers are with you.

We may be making progress, fingers crossed - appreciate your response.

Thanks very much for the info and yes, both recovered thank goodness!

Boyfriend and I were on this now infamous Transatlantic cruise in March 2022 and both of us contracted Covid and were quarantined onboard and in London. Note: I DO NOT blame Princess for that unfortunate situation. Upon arrival back home, we gathered the paperwork, receipts, and other documentation we were told would be required for re-imbursement, FCC, etc. and submitted all to the departments we were told could help. Fast forward to today, after countless hours spent on hold and/or speaking with folks who have "documented" everything, etc., etc., blahblahblah we STILL are no closer to resolution than when we started the process in April. On April 12th, I also forwarded a letter and documentation to the following, with nary an acknowledgement of receipt, let alone any useful information or, heaven forbid, an actual response: Collin Steinke, Director of Customer Relations (csteinke@princesscruises.com) Lorna Warren, VP Guest Services (lwarren@princesscruises.com) Mario Siebaldi, Sr. VP Guest Experience (msiebaldi@princesscruises.com) If anyone has any constructive advice on how to put an end to this ordeal, I welcome your input and thank you in advance. If not, I kindly request that you don't reply.