stephaniekleinn

There were only two but the oldest was only 18. I wasn't aware of the rule about being over 21 and they originally let us book it like that with the kids down the hall (not directly across). The resolution is good enough for now. I work 12+ hours a day and don't have much more "fight" left in me. The travel agency won't fight for me, they stayed on the line because RCCL said they had to be on the line but they didn't say a word. Things may be done differently next time....

HI all, my other post was deleted because I listed the travel agency name. I wanted to give everyone an update so below is the original post (with name removed) and our outcome thus far. I thought I read a post about this earlier in the month but now I can’t find it. I received an email from RCCL today stating that: “After completing an onboard stateroom audit of Quantum of the Seas, we found a discrepancy with your stateroom's capacity requiring us to move you to a new stateroom on our July 4, 2022 sailing.” The email goes on to say that they moved us to a deck 3 ocean view stateroom, from a deck 11 inside room with virtual balcony. We have 4 reservations so it doesn’t say which one was effected but I would assume it would be the only inside cabin we have booked. The others are all balconies so I know (or hope) they wouldn’t downgrade us. I called XXXXX, who we booked through, and they had no record of this. They put me on hold and called RCCL. RCCL has no record of this, YET. RCCL told my XXXXX rep that the change hasn’t been made yet but it will likely happen. My rep, nor I, can wrap our heads around this….has this happened to anyone else? RCCL told us to keep checking the reservation and when the change is implemented I can call back and try to see what cabin may be available to switch to. Aside from the stress this causes, my biggest concern is that this cabin has my kids (18 & 12) in it. I booked the specific cabin I did because its right in the same group of the other cabins on deck 11. I know loyalty isn’t much anymore but we’re diamond members and typically cruise yearly (or more) with RCCL. Any advice or past experiences are appreciated. Update: The change showed up today, spent an hour and a half on the phone but they ended up splitting my reservation to have one parent and one child in each room, and moving the inside cabin to deck 9 as opposed to deck 3. They told me I could keep calling back to try and get something on the 11th floor but I don’t have the time to spend so long on hold. Still frustrated but better than where we were originally placed