We're sailing tomorrow with Sis in Law and her friend. They're first time cruisers... with passports only a year old or so. Neither has ever been out of the US before.
We sat down last weekend and finally got ourselves through the online check in process. I sat with them at my computer and walked them through the process.
Of course, wife and I, with a dozen cruises under our belts, and on our 2nd passport each, immediately moved into the completed status on NCL website.
Our travel buddies, though, seem to be stuck. It was that way on the day we did the online check in. Everything is filled in. Nothing blank. We've gone back in and double checked... but they're still hovering in the not-complete status.
Our TA called NCL rep, and they couldn't see any problems, but we're in the lock-down period when we cannot change anything in the docs.
That means no cruise docs, no luggage tags to download and print. And we sail tomorrow (Sunday 4 Dec). Has anyone dealt with a similar situation?
Anyone ever had to go to the terminal with only a reservation number? How does that work?
