Thanks everyone! The agent had her thinking she had to have four tests: one to get on the land portion, one to get on the ship, one to get off the ship at Vancouver, and one to get on the plane. She also told her not to buy from the link that RCCL provided and just buy them off of Amazon. The agent seemed to be not sure of herself and had to keep looking things up and even told her she wasn't sure herself. That through my mom into a tailspin of worry!