What happens when NCL cancels cruise

https://www.ncl.com/sites/default/files/Guest_Ticket_Contract_04-2017_2.pdf

Thanks for the link.

Read section 6c) in the contract link given by goin-away

"...deviate from the purchased voyage...for any purpose..."

I don't read that as they can change the embarkation or debarkation port, only the ports during the cruise.

I don't say that I read it right but that's what it means to me.

I am on the Nov 3rd cruise out of Boston that transitions to Puerto Rico. If NCL cancel the cruise and I didn't get the insurance (kicking myself!) do you know what I will be offered? Will I get a credit for another cruise or do they refund you if they cancel? Just wondering since others must have experienced this recently.

We are on that cruise as well. If they cancel, we will get our money back, if you cancel, you get nothing back. For the most part, NCL has to get the Dawn south. It wont stay in Boston for the winter so we seriously doubt it will cancel completely. If San Juan is not ready for us, they will most likely re-route our final destination and would probably offer us some money to pay for flight change fees.

As for San Juan ports, they have opened with restrictions during daylight hours. Here is a US Coast Guard report regarding the USVIs ports https://content.govdelivery.com/accounts/USDHSCG/bulletins/1b8eb12

Come join us on the roll call board, we have all been talking about it and im sure once we hear what is happening we will all be talking about what to do next

http://boards.cruisecritic.com/showthread.php?t=2372757

Cancelled our cruise for next fall,unrelated to current situations. Got all our money back and a $25 OBC if we booked within a certain period

Cancelled our cruise for next fall,unrelated to current situations. Got all our money back and a $25 OBC if we booked within a certain period

You cancelled before final payment was due so you got all your money back. But after final payment there are cancellation penalties dependent on how many days until the cruise.

I don't read that as they can change the embarkation or debarkation port, only the ports during the cruise.

 

I don't say that I read it right but that's what it means to me.

It is only the cruise lines interpretation that counts. And to them port means any port, even embarkation or disembarkation. That is part of "deviate from purchased voyage".

It is only the cruise lines interpretation that counts. And to them port means any port, even embarkation or disembarkation. That is part of "deviate from purchased voyage".

Do you know how NCL does if the cruiser can't travel from the new embarkation port? For example if the cruise is moved to Miami from for example Barbados and the guest need and can't get an American visa? Or if the guest for medical reasons can't fly and the new port requires a flight? (I know that there are no NCL cruises from Barbados so that might be a bad example, maybe Canada is better? )

How about the costs to get to the new port?

Most people buy planetickets which can't be changed, how does NCL handle that?

I think that most people understand that ports during the cruise can be changed but not that the cruiseline can change the embarkation port without giving a full refund.

Before I book another cruise I need to know for sure what happens if the cruiseline decide to use another port for embarkation. I can not cruise from the US again until I know what I shall do if the cruise is moved.

I don't read that as they can change the embarkation or debarkation port, only the ports during the cruise.

 

 

 

I don't say that I read it right but that's what it means to me.

Some lines did do this during Harvey. I assume all cruise contracts allow the cruise lines to do fundamentally the same thing. Believe they re-routed to New Orleans instead of Galveston.

If the port of San Juan is in fact closed for 6 weeks, I can't see them simply allowing the ship to sit for 6 weeks. They really won't have any choice but to re-route to a new embarkation port. If they stick with the same compensation schedule can you imagine the cost of 6 cruises being fully cancelled?

Hopefully if this happens to the OP hopefully they can get NCL to reimburse their airline change fees. It may be offered - $200 pp for 6 weeks is a lot easier on their bottom line when the ship is still running and generating income from drinks, dining, spa, shopping, excursions, etc vs a full refund to everyone and the ship sitting empty.

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Do you know how NCL does if the cruiser can't travel from the new embarkation port? For example if the cruise is moved to Miami from for example Barbados and the guest need and can't get an American visa? Or if the guest for medical reasons can't fly and the new port requires a flight? (I know that there are no NCL cruises from Barbados so that might be a bad example, maybe Canada is better? )

 

How about the costs to get to the new port?

 

Most people buy planetickets which can't be changed, how does NCL handle that?

 

I think that most people understand that ports during the cruise can be changed but not that the cruiseline can change the embarkation port without giving a full refund.

 

Before I book another cruise I need to know for sure what happens if the cruiseline decide to use another port for embarkation. I can not cruise from the US again until I know what I shall do if the cruise is moved.

I don't think anyone from the USA can give you a good answer regarding your contract which is different than the one we have in the US. If I understand it correctly, you have many more "safeguards" for the passenger built into your contract by law than we do here in the USA. Only the NCL office you booked through or your travel agent can tell you how things work on your side of the pond.

I don't think anyone from the USA can give you a good answer regarding your contract which is different than the one we have in the US. If I understand it correctly, you have many more "safeguards" for the passenger built into your contract by law than we do here in the USA. Only the NCL office you booked through or your travel agent can tell you how things work on your side of the pond.

This is the best answer since consumer laws for Sweden aren't the same as US consumer laws.

NCL might, or might not, give $200 or so towards airfare change but that would be the most they'd do.

Ultimately the cruise contract is there to protect the company. The cruise line may not follow the letter of the contract and provide extra leniency for PR purposes.

This is the best answer since consumer laws for Sweden aren't the same as US consumer laws.

 

NCL might, or might not, give $200 or so towards airfare change but that would be the most they'd do.

Swedish consumer laws give a different protection if the cruise is bought from a TA in Sweden compared to in the US.

$200 for airfare change is not okay if the cost is maybe $1500 but as said, Swedish consumer laws may cover some of it if the cruiseline should decide to move the cruise.

I don't read that as they can change the embarkation or debarkation port, only the ports during the cruise.

 

I don't say that I read it right but that's what it means to me.

I think the contract gives them an absolute right to change any "port" or deviate from the "voyage" but excellent argument that an embarkation point is NOT a port ( since the contract distinguishes between ports and embarcation) and good argument can be made you are not yet on "voyage" at embarcation,( and any ambiguity, which I think this is, in a contract is interpreted against the party who wrote the contract( Under US law no question in my mind that under NCL terms and conditions very high chance court would find that they do not have right to change embarcation point and would need to refund. BUT does US Law apply? That I don't know.

"It is only the cruise lines interpretation that counts. And to them port means any port, even embarkation or disembarkation. That is part of "deviate from purchased voyage".

Not under US Law. In every state the law is the EXACT opposite. If there are two reasonable interpretations and one favors the cruise line and one the customer the customer ALWAYS wins because the law is that the interpretation favoring the party who did NOT WRITE the agreement is the one that matters. I do this sort of thing all day every day I promise you that is the law.

My only question is does US law apply? I haven't looked at that issue.

My only question is does US law apply? I haven't looked at that issue.

If the customer purchased their cruise while in the US and is cancelled while the person is still in the US, I would suspect that US law applies. No?

If the customer purchased their cruise while in the US and is cancelled while the person is still in the US, I would suspect that US law applies. No?

I know there are treaties that affect the choice of law with respect to a non-US flagged ships. Whether those treaties apply in a situation before embarcation I don't know. I can only make statements about US contract law. But thats not only issue here. Very intersting issue and anyone who is making declarative statements as to the end result here without knowledge of contract , admiralty and international law has no idea what they are talking about.

Thanks for the link.

If you booked from Sweden you need to find the NCL contract information on NCL. You should be able to find it thru this link.... https://www.ncl.com/international-offices Click on whichever office you booked with. The following is the Terms and Conditions on the Norway NCL website. https://www.ncl.com/no/en/about-us/terms-conditions

Port is open

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I expect my 11/19 cruise out of San Juan to be canceled because the cruise starts and ends there. Given that the island will have power outages for months I doubt that they'll be prepared to host 4000 cruisers(in bound and outbound), many of whom will require hotels, police/security and ground transportation to the port.Unlike the Florida ports where driving in is an option I would venture to guess that all passengers for this cruise will arrive by plane.

 

I'm traveling on a land based casino certificate. If it is canceled I hope I have an opportunity to rebook with the same deal as I'd rather not lose my certificate.

What is a land base casino?

What is a land base casino?

Casino that is not on a ship. Think Vegas, Atlantic City, etc. etc.

All are on land. And land based would also include those that are boats tied to shore that do not go anyway.

And, it was a slight type.. should be land based (with a d on the end)

Op I was on one of the cruises they cancelled so this is what happens - however I need to caveat that the reason it was cancelled was because the embarkation port was not open and they were unsure of the hurricane path so it's very likely you will not be cancelled. We had booked direct with ncl and found out by Facebook the day before our flight. We had booked our own flights too. Basically because of this it was up to us to sort our flight change and pay for alternative accommodation. Those that had booked flight inclusive, ncl did all the arrangements. The cruise cost refunded didn't cover our hotel/food etc and we worked out we were out of pocket by a big amount. Yes we have travel insurance but it does not cover you making alternative arrangements. It will cover the lost hotels at the airport. As we also were on the next cruise, we had to get there not knowing if it was sailing and if we cancelled the 2nd leg we'd have lost the money. Ncl wouldn't swap it for us and our flight was non changeable but they worked with us. It's cost us about an extra $1400 but we really don't mind.

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I am on the Nov 3rd cruise out of Boston that transitions to Puerto Rico. If NCL cancel the cruise and I didn't get the insurance (kicking myself!) do you know what I will be offered? Will I get a credit for another cruise or do they refund you if they cancel? Just wondering since others must have experienced this recently.

the only time I can remember a cruise was cancelled was when it is chartered by a large group and that in only done 6 of more months in advance. In case of weather they simply change the itinerary as we are now seeing.

the only time I can remember a cruise was cancelled was when it is chartered by a large group and that in only done 6 of more months in advance. In case of weather they simply change the itinerary as we are now seeing.

I was supposed to sail on the Saturday before Irma hit. The cruise was cancelled the Tuesday before sailing and we were refunded 10O% if what we paid, and given a 50% future cruise credit.

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I am on the Nov 3rd cruise out of Boston that transitions to Puerto Rico. If NCL cancel the cruise and I didn't get the insurance (kicking myself!) do you know what I will be offered? Will I get a credit for another cruise or do they refund you if they cancel? Just wondering since others must have experienced this recently.

We were booked on the Jewel out of Los Angeles last year and it was cancelled, still unclear as to the actual reason. We were offered a rebook on another ship in the fleet in the same cabin category and with the same promos (UBP, UDP) along with up to $600/PP in airfare credits. Sadly, we couldn't find another NCL sailing that worked with our vacation time since my wife is a teacher. We ended up getting it refunded and then sailing on Princess on almost the exact same itinerary the Jewel was scheduled for. And for the record, Princess was terrible compared to NCL in several areas, but that's another story altogether.