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Would you jump ship for this?


bogofman
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For those that can't open it, here's the essential part:

 

I booked a cruise with Royal Caribbean UK for four adults and two children. Only after our daughters had been in the ship’s pool for 45 minutes were we informed that our youngest could not use the swimming facilities as she wears swim nappies.

We were not informed of this when booking the holiday, but the company insists it is a well-known policy. However, there is no mention of it in the “essential information” we were sent after booking.

I understand that rules are rules, but the cruise was advertised as a family holiday and if we had been made aware of the restriction we would never have booked. I couldn’t face a week of trying to keep my one-year-old out of the water so we ended up disembarking and lost out on a £5,000 holiday.

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I've taken a one year old on a cruise before and if there was a venue that was not appropriate for him, I didn't take him. How else was he going to know about it or get there???

 

Had I known Junior would insist on going to the Casino and Cigar Club before boarding I'd have never booked and just gone to Sesame Place. :')

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I've taken a one year old on a cruise before and if there was a venue that was not appropriate for him, I didn't take him. How else was he going to know about it or get there???

 

I'm guessing the issue would be while the older child was in the pool. And they were equally unwilling to keep them both away from the pool decks the entire time. That would really limit your options.

 

I still wouldn't get off. I'd just plan on maybe more drinks. That was a very drastic response.

 

 

 

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"If we had been made aware of the restriction"

 

Amazing... this person found the energy to write to The Guardian but couldn't be bothered to do a simple Google search for "royal caribbean pool infant policy" prior to boarding. We cruised with our daughter a few years ago (18 months at the time) and the pool was important to us, so we made sure to research and book a cruise that had an area for infants with swim diapers. It isn't rocket science... it's called planning.

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I'm having a hard time understanding their justification for getting off the ship. A 1 year old probably has no clue that there's a pool they're not being allowed in. Idiots.

 

 

yeah but a 1 yo will have NO problem throwing a very loud and obnoxious temper tantrum when they see Big Sis in the pool and not be allowed to join in. and it would not be fair to Big Sis to not be allowed to go swimming just so that Little Sis doesn't find out she can't.

 

didn't somebody once say that across the pond its not that big a deal to use swim diapers in public pools? of course that does not excuse the parents form doing the research themselves and being proactive instead of passive and expecting that all the relevant information would be spoon fed. and who says the TA knows whether or not the younger one is potty trained?!

 

the family in the article cut off their nose to spite their face. they could have chosen a ship with a splash zone, brought a small blow up tub or done their swimming on the beach. (not that I condone spreading fecal matter into an ocean either)

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If they meant "Jump Ship" to another brand you will probably find similar rules on them as well. Most pools and water parks have rules pertaining to non-potty trained children. If you mean "Jump Ship" to the ocean I don't think the environmental have gotten rules pertain this subject yet.

 

Just as the prior poster I also did a quick search "Royal Caribbean Pool Rule" and this was the 1st listing.

http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&faqId=3100&faqSubjectId=333

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For those that can't open it, here's the essential part:

 

I booked a cruise with Royal Caribbean UK for four adults and two children. Only after our daughters had been in the ship’s pool for 45 minutes were we informed that our youngest could not use the swimming facilities as she wears swim nappies.

We were not informed of this when booking the holiday, but the company insists it is a well-known policy. However, there is no mention of it in the “essential information” we were sent after booking.

I understand that rules are rules, but the cruise was advertised as a family holiday and if we had been made aware of the restriction we would never have booked. I couldn’t face a week of trying to keep my one-year-old out of the water so we ended up disembarking and lost out on a £5,000 holiday.

 

Begs the question, did she inform the booking agent that their 1 year old would be using the pool facilities?

 

A simple query of the RCI FAQ ("child pool") produces http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&pnav=5&pnav=2&faqType=faq&faqSubjectId=333&faqSubjectName=Onboard+Policies&faqId=3100. I don't know how much clearer it could be.

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yeah but a 1 yo will have NO problem throwing a very loud and obnoxious temper tantrum when they see Big Sis in the pool and not be allowed to join in. and it would not be fair to Big Sis to not be allowed to go swimming just so that Little Sis doesn't find out she can't.

 

didn't somebody once say that across the pond its not that big a deal to use swim diapers in public pools? of course that does not excuse the parents form doing the research themselves and being proactive instead of passive and expecting that all the relevant information would be spoon fed. and who says the TA knows whether or not the younger one is potty trained?!

 

the family in the article cut off their nose to spite their face. they could have chosen a ship with a splash zone, brought a small blow up tub or done their swimming on the beach. (not that I condone spreading fecal matter into an ocean either)

 

They're little kids, they can't remember what they had for breakfast! Sounds like the only ones throwing a temper tantrum were the parents who decided to end everyone's vacation before it had even begun, over something very minor.

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"I couldn’t face a week of trying to keep my one-year-old out of the water so we ended up disembarking and lost out on a £5,000 holiday."

You didn't "lose out" on your vacation..you gave it up. Big difference. It's an unfortunate situation, and RC probably should have been clear about the restriction, but ultimately it was the cruiser's choice to leave the boat. Just an observation.

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No! Might not book again if it was that important to me/family that child gets to swim in pool.

 

I too can also see taking a stand, which in most cases costs the person/family taking the stand. I would just be selective in where I draw the line. I have walked out of a restaurant once and have quit a job in taking a stand on principle.

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