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Just rang Thomson on 0203 451 2682. Not a premium number, a sensible press number system and only a short time on hold. I had a question on my ticket. The person I spoke to was able to answer my question immediately. A very professional, helpful and friendly service.

 

Well done Thomson.

 

 

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Just rang Thomson on 0203 451 2682. Not a premium number, a sensible press number system and only a short time on hold. I had a question on my ticket. The person I spoke to was able to answer my question immediately. A very professional, helpful and friendly service.

 

Well done Thomson.

 

 

Sent from my iPhone using Forums

 

Amazing, must have been a very simple question LOL

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Yes but that same day reply says "we will deal with your problem within 28 days"
No it didn't. It replied to my question.

Not always a useful answer but a same-day reply non the less. (See my thread about Formal night on a 4 night cruise for details.)

 

Sent from my Hudl 2 using Tapatalk

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  • 2 weeks later...

Last week I rang the number for shore excursions from the website, having hung on 15 minutes to get an answer they told me I had a wrong number & gave me a totally different one. Needless to say they were not interested in reporting that there was an incorrect no on the website & told me they had no involvement with whats online. Def rang the website no as I checked after. Luckily the shore excursion team were more efficient

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  • 2 weeks later...

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