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Cruise Critic Store FAQ

All Products
Customer Service


How do I place an order?
To select an item, click the link under the item you want to place it in your shopping cart. To continue shopping, click the continue shopping button. When you are through selecting items, look over your order and make sure all the items and quantities are correct. Click checkout and complete the shopping and billing forms.

I got a warning that I was entering a secure site!
That's OK -- it is a feature of certain browsers that a warning appears before you enter a secure site. Click OK and continue with the order process.

I want to change my method of shipping.
Use your back button to go back to the previous page and change your shipping choice. Shipping charges are based on the weight of the items you have purchased and the zip code where they are being shipped to.
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Safe Shopping

Is your site secure?
Cruise Critic has partnered with UltraCart to provide you with the most secure online shopping environment available. Most orders will be shipped within 24 hours of your purchase and that your credit card number and personal details will remain secure.

All personal details, including your credit card number are protected by SSL (Secure Sockets Layer), the industry standard and among the best software available today for secure commerce transactions.
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Customer Service

How can I check on the Status of my order?
If you are expecting an order and have not received it in the time frame you expected, you can lookup the status of your order, by using the following link. If you requested delivery by the U.S. Post Office, please allow 7-10 days for delivery within the United States.

efulfillmentservice.com is the fulfillment company we use to ship your order.

Can I return my order?
Our goal is happy customers. Therefore, we accept returns, no matter what the reason, within thirty days from the time you receive your order. If you would like to return an item, please mail it back to:

Cruise Critic Store
C/O eFulfillment Service, Inc.
807 Airport Access Road, Unit D
Traverse City, MI 49686

Please include your name, order number, email address and phone number.

Have a question? Need assistance? Contact us at: storemail@cruisecritic.com
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