lovetogolfgirl45

Exactly as we feel as well.

I am not the same person. This is the only post I have made about this except to my private Facebook page to friends and family. The guest relations officer who assisted did state it was overbooked after we escalated our concerns.

Thanks for your input. These were our previous experiences as well.

We asked but were not given any explanation.

Thank you for providing your perspective and insight. I appreciate the reply.

I was aware of it and did consider that option online in December. I had a false sense of security with Celebrity on this particular excursion because I wanted it to go smoothly. When we received the cancelation notice, we immediately checked online directly through the railway and it was booked. Also double checked when we got off the ship and was told it was full. I want to let others know in the future that there is a risk booking with Celebrity as opposed to through the railroad.

I am a first time Celebrity cruiser as we usually cruise on Royal Caribbean and other cruise lines. I booked a 9 day to Norway on the Apex for its destinations. The railway excursion in Flam was expected to be a highlight. I booked the excursion on 12/12/22, well ahead of our July 31 departure to ensure we had this specific excursion. The day before our arrival in Flam, we received notice that our excursion was canceled. We were offered 25 percent off another excursion in Flam which were very limited. After first being told by Shore Excursion staff that all Celebrity Railroad tickets were canceled, we learned through guest relations that Celebrity overbooked and only certain guests were chosen to be canceled. This was very disappointing as there was very little to do in Flam that day. I feel that booking almost 8 months ahead should have been considered when guests who booked onboard were not canceled. Only after continued escalation through Guest Relations were we offered 150 dollars in Future Cruise Credit which I will not use because I have lost confidence in Celebrity. I wanted to post to see if others have seen cancelations of excursions last minute due to Celebrity overbooking or if this was common.