TopofWorld

Thank you. All the warning signs (pre-cruise) are there, but I still try to maintain a positive attitude and wait until on board to express a factual opinion. However, countless app and IT issues, reservation erroneous cancellations, started with a D2 cabin, renamed to category D0 with signature benefits, then benefits removed, inability to book dining despite having paid in full, casual dining limited options and so on, make me think that back to RCL it is. Hopefully I am proven wrong.

Thank you very much for the reply. That was the thread that prompted my question. My point was why advertise/offer something as unlimited but only in 1 venue? Your case might hold, or maybe it was the exception. One has to wait until onboard to find out, but still I believe it is a crappy move on Princess part, if only 1 venue is available for casual dining lunch. Just my 0.02.

Hi ev1. On another thread, it was mentioned that the Sun has ONLY 2 casual dining restaurants and one of them is open only for dinner. All other restaurants have been designated as specialty dining. Is that correct? If yes, then it stinks big time. A premier package customer (with unlimited casual dining) would then essentially have only 1 option for lunch. I do know that he/she can try the buffet and other restaurants, but what is the point of selling it as "unlimited" if there is only 1 restaurant available? Am I missing something? A brand new ship with only 1 casual dining restaurant open for lunch? If that's the case, I trust the lines would be quite long.

Thank you all for your help and time.

Thank you so very much for your time. Really appreciated. Just an example of the inconsistency: The app says I have fully checked in and "Ready to Sail". The website says my checkin is Incomplete and the path you showed me (Try our web version) says I need to "Choose you Medallion wearable" with an orange exclamation point. Selecting that takes me to a page to Shop for a wearable. Selecting Shop takes me to a page with Medallion gadgets but no option to buy anything. Just says "Skip and Continue" and then takes me back to the Medallion wearables. Another example: Selecting Dine My Way from the path you suggested,takes me to a nice screen with the cruise itinerary on the left, and options Create New Reservation and Book Dining Plan. Selecting Create a New Reservation takes me to a page with various options that none is clickable. No error message, no informatory message (too early?? too late??? not yet available to your category??? - who knows?). So my point was, they have 2 avenues (web & app) with different info for the same reservation. Not user friendly etc etc. This does not instill customer confidence. But, they get the benefit of the doubt and wait until we are actually onboard. Take care and happy sailings

The ship is Sun Princess. So the cover charge is the 45USD pp charge plus 18% tip. Am I correct to assume that the same logic with other cruise lines applies for specialty dining? 1 appetizer, 1 entree and 1 dessert? Thank you for your time.

Hi ev1. Apologies if this is a truly stupid question, but I was looking at specialty dining and something confused me. For all restaurants it says "Specialty Restaurant cover charge applies". Does this refer to the 45USD pp fixed charge or there is a cover charge over and above the 45USD. Sometime ago, for one of the restaurants the app stated there was a 145USD cover charge and then the 45USD pp, but now this has been removed and all it says for all restathere is a cover charge. Where I live, a restaurant cover charge refers to a really small charge just to sit down (like 2-3USD pp), get some bread, and dips and water to get started, and then you get the menu to order. Again, sorry if there is a simple answer, but my OCD got the best of me. Take care all.

Hi ev1. As the countdown for my summer cruise with Sun Princess continues, I thought I would share my (subjective) impressions of Princess Cruises. This is our second cruise with them but admittedly many years have gone by ever since. So, overall to me Princess does not seem to be knowing what is doing at least IT-wise and customer service wise. 1. Too many issues with their app - usually not working correctly, completely down, wrong information .... 2. Constant changes in my booking - they cancelled the reservation 3 times (their mistake) and my TA kept rushing to put it back on. 3. Dismal website and the need/command to only use their app for certain functions (checkin, dining reservations ....) makes it even more frustrating. 4. Booked a D2 cabin, and all of a sudden it became a D0 category with Signature benefits -now they say they made a mistake, no Signature benefits. No biggie (since when I originally booked I was not expecting such benefits) but still these constant "mishaps"do not instill trust. As I said, these are my first impressions pre-cruise. I certainly hope I am proven wrong and happily surprised once on board.

Thank you very much for the reply. My cruise is in July, so not yet paid in full and the app says I can not yet try/do any dining reservations. I guess I will wait and see. Thank you.

Thank you all. I have contacted the TA and they will look into it - the standard reply being "probably a glitch". Cabin is aft, by the elevators and it is listed as a Premium Deluxe Balcony. There are only 6 such cabins on that deck. The strange thing is that the 2 aft cabins are listed as D0, the 2 mid-ship ones as D1 and the 2 forward ones are listed as D2. I guess somebody at Princess has either too much fun labeling the cabins or too much free time. 😀😀😀

Hi ev1. Cruise in July 2024 with Sun Princess. 2 questions on my Travel Summary. Printed it in September 2023. Looked at it online today. 2 differences (1 small, 1 not so small). Cabin is still the same but the category was D2, now it says D0??? I guess it does not matter (as the cabin is still the same), but I find the inconsistency odd. Now for the not so small. The printed September summary clearly states that the package included ship transfers to and from the port. Now, the online version, says I have not purchased ship transfers so it is my responsibility...... Has this happened to other cruisers as well? Should I escalate it to my TA, or just wait and see what happens closer to the cruise date? Thank you all

Thank you, done that and when I enter my login credentials nothing happens. Another fellow poster tried it as well and faced the same issue. But, I am an optimist and believe that someday, somehow I will succeed in tying loose ends. Thank you again

Thank you all for your time. As I said, the technological status of the Princess app and user interfaces is so tragically bad that now it is funny. But hey, cruising is not just about IT and apps. So, I opt to just vent here and look forward to cruising some more. But still, it is reassuring to know that I am not alone in this technological maze. Take care all.

Sometimes it works ... sometimes it tries to work but fails ... sometimes does not work at all. For days on end, for example, it kept saying that they were in the process of updating other reservations and I should try later. Other days, it would not load, other days it would not find my reservation number. Couple that with poor eyesight and a small phone screen and you will realize why I was trying for a bigger screen. Take care,

Quick update. Finally found what you referred to in Check In. Followed the path (no compatible device - web version - Dine my Way) and it shows the below. I fill the necessary info, press Login and nothing happens - oh well, as I said, fun times.