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JT1962

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Cool Cruiser (2/15)

  1. You can keep re-submitting yours, but they may not take it. I believe they only allow one time to match. While I realize you submitted his card in error for your match, they may have that in their system as your one request for status match and it won’t allow them to enter anything else. Sadly, MSC’s IT systems and Customer Service are horrible and most have very little luck in getting obvious errors corrected. From the MSC website FAQs regarding Status Match: “You may only apply for a Status Match one time. Multiple submissions will not be accepted or approved. If you are a member of multiple loyalty programs, be sure to select the one with the greatest value to maximize your benefits.”
  2. Ok, thanks. That sounds like the procedure used since the re-start after Covid. I was hoping they had changed to where you can go to your muster station to scan your card as soon as you board.
  3. Thanks for the very detailed review and glad you enjoyed most of it. I’m also curious about the safety drill. It has usually been later in the afternoon (3:30 - 4;00 PM), and everyone does it at the same time. This causes lots of crowding on the stairs. It sounds like it may now be done like Carnival, where you go to your muster station soon after boarding to get your card scanned, rather than having to wait and everyone go at once. I’m hoping they have changed to that process, as it is much less chaotic.
  4. Someone posted a few days ago asking for information on a possible passenger who went overboard on an MSC ship, but I can no longer find the post. I don’t know if this is related or not. Condolences to the family and friends. https://www.businessinsider.com/23-year-old-presumed-dead-falling-cruise-north-sea-2024
  5. Hopefully never any of those 4 options, which would ruin it, in my opinion. Nothing too drastic according to this article: https://www.travelpulse.ca/news/cruise/msc-cruises-unveils-enhancement-program-for-ocean-cay “Guest facilities will be enhanced with the introduction of excursion centres to support watersport activities and island tours, a sea dive and snorkel centre, additional food and beverage outlets and other facilities. ”The MSC Foundation’s Marine Conservation Centre will be built as a base for biologists, coral reef experts and students. It will also house interactive pavilions, a lecture hall and coral exhibition tanks and provide MSC Cruises’ passengers visiting the island with educational opportunities about the importance of the marine ecosystem and the need to protect the world’s oceans.”
  6. I am still waiting on a refund requested on Jan 25 for a cruise that MSC cancelled from Dubai to Rome. They said it would take 30-60 days to process.
  7. I have eaten at Butcher’s Cut solo multiple times with no issues. There are usually a few other solo diners there as well. There is a limited menu at the Steakhouse and Seafood restaurant with the dining packages, but there are plenty of options and the amount of food is more than enough. This link has a good summary and copies of some of the menus: https://mytravelingbuddy.net/msc-seascape-dining-packages/
  8. Butcher’s Cut is excellent and definitely worth trying, whether for lunch or dinner.
  9. It seems to be hit or miss whether they confiscate them or not with MSC. I take a 4 port USB hub and have never had any issue.
  10. Just be aware that your account must be settled to a zero balance, even if they owe you money. I have seen several reports of people being required to go to Guest Services and stand in line to get a refund of a few dollars before they can leave the ship.
  11. Most roll call activity has moved to a major social media site over the years. A quick search on the site we can’t mention here shows a group for that cruise with 447 members currently.
  12. The Seashore opened the smoking casino on the transatlantic cruise from Italy to Miami in October / November. The main casino has been non-smoking since then.
  13. MSC has by far the worst customer service, website and app in the cruise industry. They don’t seem to care or want to improve.
  14. I was having the same issue for my February cruise and finally got the picture to take. They used the picture I uploaded and never took another one at the Pier as they have done in the past.
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