that's a shame We were on Azura in October and our steward brought body lotion and faceloths (and changed the facecloths daily). He had been working for P&O for 20+ years and was excellent.
As far as the OP asked - I felt the menus in the MDR had definitely deteriorated on our Azura cruise in October. I'm a true omnivore but there wasn't the same amount of choice, and as for the cheese .... The veggie cottage pie was delicious though.
I recently came across our menus from Oriana several years ago and the range of food offered was definitely more then.
The ship was excellent and the staff very good. I wouldn't say it had gone "down market" but it didn't feel special any more. We have a Cunard cruise and an Oceania one booked this year but then we'll go land-based next year. Unless we spot a real bargain of course 🤣