We purchased 100 shares of CCL stock last year and I submitted documentation to HAL for on board credit on our upcoming cruise. I got the following response:
"Unfortunately, we are unable to apply the shareholder benefit due to the fare your reservation is booked under. The shareholder benefit is not combinable with reduced-rate promotions or guests traveling under an employee, interline, or friend and family type fares."
Has this always been the case or is this something new? BTW .. I tried faxing documentation but the phone line was never answered. I e-mailed the documentation and had a response in a few hours that my e-mail was received and then the response about half a day later. That's a faster response than I expected.
Thanks!