DANCING GRANDMOMMY

How was your cruise?

Unfortunately that does not always solve the problem. We left the ship with an account summary of over $1000. credit.(we put gift cards on the account when we first arrived). The summary we were emails had added charges totaling the amount of our credit and giving us a zero balance. It has since been resolved, but it wasn't an easy process.

Yah! Just received a $1015.85 check from Princess!!! Thank you for all your help.

Thank you AON has been wonderful. They have already paid miss trip, minis airfare as we used points for that. Medical is slow, but progressing. Thank you for you response.

Thank you so very much.

I did check my card balances. I thought that possibly these charges were supposed to be credits for the 3 missed days of the cruise and they inadvertently charged instead of credit., although it is a little coincidental that the charges exactly turned my balance to zero. It is hard to know when I can not contact them. My TA said they told him it could be 4-6 weeks. I will try to be patient.

He tried.

They did not charge me card. They used the $856.60 in Princess gift cards that I put on my account at the beginning of the cruise. We planned on having a lot more fun instead of missing 7 days with Covid and then later my fun hospital stay. I can't wait to go back. What we saw of it was beautiful. And I do have all of my gift card numbers.

Your response was what I was looking for. Do you know how I contact an Excutive Officer?

Exactly, but they charged me each of these items. We spent less then our non refundable credit of $350.00. I did not expect the difference to be refunded. I gave them $856 in gift cards. I expect that back. Instead they added these and other charges until my credit balance was 00. When we left we had a summary showing our credit, then they sent me a revised summary

I had not filed my claim yet. I can't imagine that the premium charges would have anything to do with AON. I was shocked that my Medicare Advantage plan is paying half of the medical bill. They told me I had worldwide coverage. I have not gotten the check or paperwork from them yet so I can submit the balance to AON, but it shows up on their website. Fortunately, they called me to tell me they needed the itinerary and I fax it to them the same day.

We were medically disembarked from our cruise. Not the ship's fault and the medical staff were amazing. Before we left my husband got a copy of our account stating we had around $1000. credit. Later they sent me a summary charging for: Contra-Premier Specialty Dining $58.80 Contra-Premier Premium Desserts (unlimited) 192.71 Contra-Premier Crew Appreciation 112 Contra-Premier Wi-Fi (4 devices] 279.93 Contra-Premier Beverage Package 247.41 We had the Premier Package!! They also charged $58 each for missing our dinner reservation that was after we were disembarked. And we were not reimbursed for the excursion we had to cancel, because I was in the medical center, which they told my husband we would not be charged. I added $850..60 in gift cards to my folio, which should have all been refunded. I have emailed Princess, I have called twice, my TA has called and all I receive is a standard email, they appreciate my patience. Someone will get back to me soon. It has been almost a month. Ideas please on where to from here. This is not even touching on the 21/2 days we were isolated for COVID (the end of the 1st half of the back to back and the 1st day of the second half, which was completely separate from the reason I was in ship's medical for 2 days before being disembarked. We paid that $4814.20 bill to them. Before anyone asks, yes we had Princess Platinum insurance plan and they have paid us for the last 2 days of the cruise that we missed. Still waiting on the medical. I am so frustrated. I want to look forward to my up coming 16 cruise, but it is hard to with this hanging over our heads. Thanking you in advance for your help.

Could also be crew signing on.

How are you and Carol feeling. Hope you are both completely recovered.

Yes, I see that. Hopefully the cozy atmosphere, with less people will bring the added enjoyment of being able to get to know our fellow passengers and the crew better.