I'm at all not surprised by the reaction of the celebrity guest relations. I would say from my experience, majority of them are rude and shouldn't really be the face of the ship. For example, again, I found many of them don't even greet you, or smile, something a customer service person should. I would say it's lack of care on their behalf. I choose not to believe it's lack of training. I also think they believe they're untouchables. Recently, when I encounter a rude customer service person I tell them I would like to know your name when they did that just to rattle them a bit. They DO KNOW WHY I asked because I'm sure they realize they're nasty. And I pretend to write it down. And yes, sometimes i do write them up at my final survey. Why should I lie and say they are all hunky dory when there in fact horrid b1tches. Or if I have an issue, I have found some guest relations just going through the motions hearing you rant on and I'm almost sure their mind is elsewhere and offer canned answers. But they are messengers. They should and need to pass it to the higher level and the higher level decides if its a legit problem that they should take action. And sometimes the higher up levels don't really care, as I suspect is the case on the Silhouette, and so nothing is being pushed through for you. So I'm not even remotely shocked you were treated badly by Abraham. Don't get mad, get even. Write him up at the final survey. Write him up in the comment card today and see if there's a box you can drop the form in, or fold it in an envelope, seal it, and address it to the head of customer service department.