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bulldog on water

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  • Posts

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About Me

  • Location
    Marlborugh, Mass.
  • Interests
    Crusing
  • Favorite Cruise Line(s)
    princess
  • Favorite Cruise Destination Or Port of Call
    caribbean

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Cool Cruiser (2/15)

  1. this is just a vent and informational blog for anyone who cares... we have 3 cruises B2B2B booked starting 1/28/23 on the Enchanted Princess. we booked these over a year ago when the Beverage package /tips/wifi package was $40/day. I have all documentation and even a gift and services summary email from reservation@princesscruises.com. But some how this week the princess Plus art for our middle booking disappeared. Because we booked these cruises through the Casio offers, i have to deal with their call center people. the princess plus portion was not included in the casino offer and we paid for it, which was only $40/day at the time. the people at the call center have no access to any previous documentation that was sent out by the reservation systems, duh! they have to escalate this issue and tell that it should be resolved within 24 /48 hours (this is at 4:30 Friday, you know no one is going to do anything until Monday) I have talked to 4 different people ( takes a few hours for someone to call you back when you leave your # in que) . I have left emails to people only to get automated responses from 3 different dept. One person said that they had charged me incorrectly and that Plus package was $60, so the dropped it off and gave me a credit. WHAT!!! First, why did they did not tell me anything before they change my reservation 12 months after i paid for it, then they don't understand the the original price was $40 and has gone up since Jan. of 2022, because these people did not work there then. (the casino call center has been outsourced to the Philippines.) Princess needs to update their informational structure for depts. to be able to access information about what gets sent out other departments. PS; also have a case # open with Global Casino Services...
  2. term "spring Break" is not the same for every state, or colleges. every state has different vacation periods as do colleges. the answers you recieve will need to be dependent on the actual week you are talking about. in New England and some midwest states, public schools (not college) we have vacation in mid february, not during easter . we also have a week in april (Marathon week) so you need to define our week and then get answers from people who cruised during that week. hope this helps
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