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NMG318

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Cool Cruiser (2/15)

  1. Two more weeks and two more 3-5 business days have gone by with no resolution. Now waiting another 3-5 business days for them to respond...except they never do, I have to call them. They (for the 4th or 5th time) have escalated (what ever that means) the issue.
  2. My cruise mysteriously disappeared off the app 6 weeks ago. When we try to "+ Add Journey" it tells me the cruise does not exist. The cruise still shows up on the Princess web site and they assure me I am still booked. The funny part is that it happened to my sister as well who is on the same cruise. Numerous phone calls and waiting (a number of 3-5 business days) with no resolution from their techies. Last time we called, they seemed frustrated with us because we called back on the 5th business day to check on the status. I guess they needed a couple more hours... on top of the six weeks... and it still isn't fixed... so another 3-5 business days. Good news, we still have some time before the cruise.
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