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kstom1

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About Me

  • Location
    Livonia MI US

kstom1's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. I was also on this cruise. The ship was FULL! Seats anywhere except for the theater were full! I really liked the juggler show. My kids were disappointed that the sky pad VR wasn’t working and had to wait 2 hours for laser tag. Otherwise a fun trip!
  2. Have 5:30 dining on Mariner. One of our excursions gets us back at the ship after 6pm. Will we be able to use My time dining and walk in without a reservation to the MDR?
  3. Looking for a recent Mariner of the seas compass for southern Caribbean 8 night cruise.
  4. I called to add a person to our stateroom. After an hour on the phone with customer service, they couldn't confirm a price for this. I asked her if I could just book a new reservation and she could cancel the old. She guaranteed there wouldn't be a penalty and put in the request for refund. I put a deposit down on the new res. She didn't cancel. I called back 3 days later to make sure the cancelation went through because I was getting emails on the old res. I then paid in full for the old res. The new agent, after another hour, guaranteed I would be fully refunded in 7-10 business days. A few days later, I got a refund of the deposit amount on the new res instead of the full amount on the old res.
  5. I booked through RCL. But they are not helpful. They owe me a refund
  6. Does anyone have a contact with Royal Caribbean that might be able to help me with a billing issue? I've called 4 times to the customer service line and sent 2 messages and can't get a response.
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