CruisetheCs

I'm still curious if the survey includes nonsensical questions/answers that I mentioned in a prior post. For example, one question on a prior survey was “How likely are you to cruise with Regent Seven Seas Cruises again?—the answers were “Excellent”, Very Good, etc. Maybe someone completing a current survey can let us know if those questions/answers still remain or if they have been corrected.

Ritz Carlton with lounge access (club level) was great some years ago (before Covid). Would definitely go back.

I agree! Why not give guests a choice? My assessment is that either Regent doesn't care much about feedback or there is a high level of incompetence in parts of the organization (or both). At one time there were nonsensical answers to some questions on the survey. For example, one question was “How likely are you to cruise with Regent Seven Seas Cruises again?—the answers were “Excellent”, Very Good, etc. I wonder if those still exist? Maybe someone completing the survey can let us know if those questions/answers have ever been corrected.

I can only assume that Regent management is not all that interested in getting reliable feedback. There are impediments to completing the survey onboard, e.g., internet problems, device issues, etc. When the internet isn't working well as is often the case, it can be very frustrating to try to complete a survey onboard. On past surveys some of the rating descriptions made no sense with regard to the questions being asked. I wouldn't be surprised if that is still the case. (Maybe someone can copy the current survey and post here.) In addition, events may occur at the very end of the cruise that are missed by completing the survey a day or two earlier. If Regent was truly interested in feedback, management would allow and seek more detailed responses after the cruise was ended. This would give respondents a chance to go into detail about the good or not so good aspects of the cruise and avoid hassles of trying to complete the survey onboard.

Here is guidance from Verizon's website https://www.verizon.com/support/wifi-calling-faqs/#cost I usually just opt to pay for Verizon's roaming charges (typically $10 a day in most countries per phone--you need to be sign up for the roaming plan). That way the phone plan works in ports, on excursions or anytime spent off the ship. Phone and internet service doesn't depend on Regent's sometimes unreliable wifi when near land or in ports (wifi may be better on Grandeur than other ships, I understand). Given the cost of a Regent cruise the extra cell plan charge is a small portion of the total. With cell plan coverage in countries, I found it very useful to use the maps app to track locations and to avoid getting lost when exploring places in ports or being able to make a call or retrieve email, etc., anytime I wished to do so. And for just using the internet, a cell connection (when available) was more reliable and had faster speeds generally than Regent's wifi connection. This was true on my last Splendor cruise in the Adriatic, Mediterranean area. This was a port-intensive cruise so land-based cell service was available almost all the time except on a sea day. The potential downside of Verizon's roaming plan is that when the ship is away from land, it is possible to automatically connect to Regent's offered onboard cell service (Cellular at Sea, as I remember). Using that service could run up charges not covered by the Verizon roaming plan. So when sailing in the absence of a land-based cellular connection, cell service needs to be turned off on your phone so your phone will default to wifi roaming and not use cell data when out of range of land-based cellular signals.

Same issues in October/November. Music was so loud it was very uncomfortable in Meridian lounge. Problems also with loud music in the theater. Observation lounge pianist was not amplified so it was okay, but the pianist also sang and voice was amplified. Would have been better without any amplification.

It may be a standard fee, but it should be waived when there are significant changes to an itinerary. I pity those who are stuck with changes closer to the sail date. Regent seems to be behaving more like some problematic hotel chains and airline companies rather than a luxury cruise line.

Regent punishes its paying guests by not enforcing lounger rules.

Are some tables by windows still available? Do you mean that there are no views from any of the windows in Compass Rose? My favorite tables are those by windows because they are out of the way of much of the traffic and it is nice to see the view outside.

Also was on Splendor cruise with the two port stops, Bodrum and Kusadasi. We only had to show our ship card to get on or off the ship for tours or shopping. So no easy way for anyone to know nationality or other individual passenger characteristics in these ports. Felt no different than other ports we stopped at in terms of safety.

Two stays at Hotel des Artes with access to the Club Lounge have been great. The lounge has views of the sea, great selection of food items throughout the day, etc. Comfortable, relaxing, and the staff were very pleasant and helpful. Potential downside for some may be the walking distance to main tourist areas--or that may be a plus for others who prefer a less hectic location.

Over many Regent cruises, I've never seen a strong push for people to use hand sanitizer stations. There are ordinarily dispersers outside of restaurants and other locales on the ship. I've noticed that they are often not used by guests. I've never seen a staff member ask a guest to use one of the dispensers. I don't recall dispensers being located outside of restrooms, but if they are not there, they should be (not just inside the restroom). Hand washing with soap and water is also good, but it needs to be done in a manner that is effective for infection control. I doubt that is the way most of wash our hands. Glad to hear that management is pushing use of hand sanitizer, but it should be done regularly on all cruises, not just when a crisis develops.

Did Regent tell you not to use this or was it actually confiscated? I'm curious because I usually bring an extension cord with me when I travel anywhere. Too often hotel rooms or other locations don't have enough outlets or the outlets are inconveniently located.

I appreciate Mike Moore stepping in to respond and clarify the issue. But his response raises another question: Why is the app still available in the app store with no indication that it is no longer being used?

This app has been a problem since it was first released. It worked at fairly well about 80% of the time when it was used maybe 3 years ago or so on one of my cruises. Last year on a cruise to Alaska, the app was never used. The app description says Regent is committed to providing a truly "unrivaled experience." I think they accomplished that with the app, just not in the way they intended. If the app worked properly and it was used, it would be great for guests on tours instead of trying to crowd around a tour guide to hear a spoken voice. Why Regent doesn't let guests know about what is going on with something such as this app is a mystery. The communications division needs to get its act together about its communication to guests!