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Spanieleyes

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About Me

  • Location
    United Kingdom
  • Interests
    Photography and crafting
  • Favorite Cruise Line(s)
    Royal Caribbean
  • Favorite Cruise Destination Or Port of Call
    The Med

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Cool Cruiser (2/15)

  1. Update on our HAL transfer to Schipol Airport - horrendous!! Our flight was at 1pm and HAL booked us on the transfer which met INSIDE the ship at 9.15am so we asked to be swapped to the earliest transfer at 8am. Very disorganised assistance and unhelpful getting off ship and onto coach. Just about to get to airport when the driver announced that since January, buses now have to drop off at Arrivals and not Departures! We discovered that there are no Assistance in Arrivals and the only advice the airport staff gave my husband was to direct him to Departures. All the while he was running about trying to sort this out, we were stranded on the path (a fair walk from the terminal) with our luggage and no seats for our elderly parents to sit on. Fortunately the driver was a saviour and he manage to find an abandoned airport wheelchair for my 92 year old father in law. After about 20 minutes my husband found his way back through the thousands and thousands of poor people who had clearly been queuing for hours!! The driver then showed us where the lifts etc were so we could get to Departures, as Assistance wouldn’t come out to where we were dropped in Arrivals!! We will never beable to thank the driver enough for his help. My frustration at all of this was that I point blank asked the Guest Services lady if the HAL transfer drops passengers off at their correct Terminal Departures, (so we could access Assistance), and she looked me in the eye and said ‘yes madam all passengers are dropped off at the same place’. Had we known how poor HAL are at helping passengers with assistance, we would have booked a private transfer. But when we booked our trip, we stupidly believed HAL’s assurances that this was the best and safest way to travel with family who needed assistance. Lesson Learned!!
  2. Thanks for all the replies. We are from the U.K. and our booking is a full package whereby HAL booked everything, and are responsible for everything from us departing from U.K. airport to arriving back to U.K. airport, including transfers (Atol certified and protected). Everything is actually through HAL’s U.K. offices, and part of the incentive to book the whole package with them, was the assurance from them that they deal with everything. (I even had to complete a form from them with wheelchair dimensions etc for the transfer.) The airport assistance when actually at Schipol is organised and has been double checked by my TA, it’s just getting from the ship to the Airport has me worried and I would be interested to know if where they drop you, is near to Schipol Special Assistance Kiosks? Thanks
  3. Has anyone had any experience of disembarking ship at Amsterdam and going to Schipol please, using special assistance? We had booked transfers with HAL and our arrival transfer to the ship was a horrid nightmare! We complained to Guest Services and they just seem to want to blame our TA, even though we have full paper records of all communications between our TA, ourselves and HAL. (Our TA has also spoken to HAL head office, whilst we are still on the cruise and they have apologised and accepted their error.) We now leave our ship on Sunday morning and they have given us 9.15am disembarking and our flight leaves at 1pm!! I have tried to find out where the coach will drop us as we need to find the airport Special Assistance kiosks, but all I can get from Guest Services is that we all get dropped in the same place and the rest is not their problem. Absolutely dreading it now. Thanks for any advice or information on here.
  4. Thanks for all your replies, and good to know it’s ok. Also interesting how different cruise companies do things in different ways. Thanks again 😁.
  5. We are currently on our first cruise with HAL, but have previously cruised with Royal Caribbean, Celebrity and Princess. After registering our credit card against our onboard account, HAL have done a preauthorisation in excess of $750 on our 2nd day of a 7 day cruise. Our current onboard account stands at only -$30. All the previous cruises we have done have done a daily authorisation of whatever our account stood at, at the end of each day. Can I ask regular HAL cruisers, does this sounds normal please? Thanks for any guidance.
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