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Lanz

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About Me

  • Location
    Houston, Texas
  • Interests
    Cruising
  • Favorite Cruise Line(s)
    Princess
  • Favorite Cruise Destination Or Port of Call
    British Isles

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Cool Cruiser (2/15)

  1. Yes it was Jumar, he was one of the best stewards we ever had. You could tell he took great pride in his work always with a great smile.
  2. For some reason the app was not working for the MDR. They gave us a little slip of paper that said dine line with the phone number
  3. I didn’t have a note on entertainment but you are correct. The piano player in Crooners was terrible, I can’t remember the duo from SA but they were not very good either. We saw two shows, Motown and the Elvis guy, which we enjoyed. Really the beauty of Alaska is enough for us but we do like to listen to music before/after dinner. Princess could and should do better.
  4. Crown Princess - Notes September 5 - 15, 2023 Flights - 9:45 - 12:20 - NP at airport, facial recognition worked seamlessly. Transfer - KJ Limo Service - good service but expensive will take taxi next time. Hotel Pan Pacific Expensive but great location, Bellman delivers your bags to ship Embarkation NP arrived at 10:30 in our cabin @ 11:30 Notes on Crown Princess Cabin We had a deal on this cruise thus Princess chose our mini suite, D114 , uncovered balcony. If you choose, get a balcony that’s covered. Mattress was deplorable, our steward tried everything but to no avail. I contacted the Hotel Manager and the mattress was changed, or something. It was a lot better. The ship and our cabin was immaculate. Food MDR food was good, serving staff great. Needs improvement on their reservation system, you had to call the “dine line”, not good. The line was seldom answered and you could not reserve a table for two thus without reservation you had to wait in line and they were heavily pushing “shared table”. Most of the time waiting was less than 15 minutes for a table for two. The buffet was not good, food was cold and repetitive. The carving station had chicken most days. The chicken was massacred, not very appetizing. Breakfast, hot food was cold, cold food hot😩. Same soup, seafood chowder, was served almost everyday. They always had a broth alternative. International cafe was good but they too had the same soup, seafood chowder, everyday. Salty dog was good, we didn’t eat at the other up charge restaurants. The ship needs more casual food venues especially in Alaska where weather is iffy. Room Service was good. Disembarkation I fretted over this as Princess said we could not make an 11:45 flight out of Vancouver internationally. I wasn’t told this until a month before the trip so it was difficult to get another flight , especially a direct flight so we stuck with this flight and had a plan B if we missed. We did self assist and arrived at the gate at 9:00am. We did use the limo service again but learned that there were plenty of taxis at a flat rate of 38CAD. We will try a taxi next time. Ship berthed at 7:00am clearance given shortly before 8:00 and we rolled our luggage off. Very easy ramps for disembarking, no elevator or stairs required. Only immigration at dock, have your immigration form ready. You will clear US and Canada formalities at the airport. I could see that if you arrived late this process could take some time. We had a great time, we love this class of ship with the full promenade on deck 7 and Skywalkers is one of our favorite lounges. Princess could do more to improve customer service on these old ships . Old mattresses should be replaced as a priority. No excuse for cold food with repetitive choices. The staff were always smiling and went out of their way to assist you but they only do what they’re told to do….with a smile. These are notes, my notes, seniors looking for a holiday after DH knee replacement. The 10 day itinerary was perfect. We would do this again🥰
  5. Thanks again for the comments, glad to hear pickup at port is easy🥹. We do have Ring and my daughter and son are house sitting. I hope they do find the perpetrator, I know a small issue but we need to start again with…..ACCOUNTABILITY
  6. Thanks for all your comments, I will definitely follow up. I tried twice to talk to Princess their advice was to report at port
  7. Yes I did receive photos of the mail I would receive today but the Princess pkg was not included. In will definitely go to our local PO. Tried the customer service line but got in the robo voice runaround. We are sailing out of Vancouver. I’ve read that it’s not an easy pick up at that port😩
  8. We received empty package from Princess. The mailing envelope was cut and medallions gone😩. I’m told by Princess that they contain no personal information. Now we have to pick up at port.
  9. DH is an Aggie 😍 Daughter, Aggie, Son in law, Aggie, oldest grandson…..Longhorn 😩🤣
  10. Is it an easy roll off, we are seniors can handle rolling luggage but not lifting or stairs? Thanks so much
  11. Great thread, great tips….thank you😊
  12. Yes we are, so looking forward to our Alaska cruise. It’s been a long time🥹
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