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About Akumal

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  1. Last July, after much planning and paying in full for a long-anticipated vacation to the Baltic and Scandinavia, our family was denied boarding at the departure airport (SFO) because our US Passports fell two days outside the "valid for 90 days after return" rule. Our return flight back to the USA was scheduled for July 19, and although our passports would not expire until after October 16, 2019, it was 2 days less the than the required 90 days interval. This was a total shock to us, especially because neither the airline, the travel agent, nor cruise line notified us beforehand that the expiration dates of our US Passports fell two days within the "90 days after return" rule, even though we had submitted numerous information forms to each of them that included the relevant passport information. What use is automated pre-registration if not to alert users to date problems? Bottom line - I failed to read the fine print somewhere that refers to passenger responsibility for researching and abiding by international tourism paperwork rules. Very painful lesson learned. We had to cancel our prepaid flights, cruise, hotels, and tours. Travel insurance reimbursed only a small portion of costs. Fortunately, the airline gave us partial credit for the cancelled flight as a courtesy, as did the hotel. But the cruise line (Norwegian) was unforgiving. We lost thousands of dollars in cruise fares. Even though we are loyal Norwegian Cruise Line customers, they refused to offer any courtesy compensation or credit for future cruises. This experience has taught me to be more diligent about international travel documents well in advance. But for lack of compassion and lousy customer service, Norwegian has lost all future business from our family and friends.
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