suzeshoes

Our third cruise on SP in a year was taken 11/11/23, and we absolutely can't say enough good things about the ship, the crew, the service, the food!!! If they would only fix the A/C! One crew member explained that only two of the 3 units works. And if you happen to be in a cabin affected by this lack, and you are in a warm location (bear in mind that most of the cabins have only windows that don't open) it will be extremely uncomfortable. They are gracious and will move you if there is availability but we find it difficult to believe that this has not been addressed. And when you ask booking agents, they have no idea. We so enjoy the ship but decided we cannot return until this problem is fixed. It also affects most of the public areas by reception on 5 and also 6. That said, if indoor heat doesn't affect you...go for it! Just wondered if some of the cancelled cruises have anything to do with getting this fixed. When it was explained to us, it sounded like a major repair. Also just as an FYI, i have tried twice to write a review of this cruise and put this information in it and both times my submission was not accepted. They suggested that I just post the information in the forums. So here we go. Hope others read this and find it helpful.

Wonder if they will finally use some time to fix their air conditioning problem.

Hello! Many ships are offering purified water in the cabins, but I prefer bottled spring water. Any insight into what Viking is currently offering and is there an upcharge?

Was on the 11/3 Star Pride cruise and had the same two issues as mentioned by CapeCoder: the horrific sewage smell in several areas mostly mid ship and NO A/C in our cabin for the duration of the 9 day cruise. Everything else was great, even the Captain taking the initiative to sail out of harm's way when the weather took a turn for the worse (we ended up in Antigua for 2 days). Still waiting to hear from Windstar regarding "compensation" that was promised by one of the ship's officers for the A/C issue which meant no sleep and very uncomfortable stay in the cabin. Hope it gets fixed. I would not book another cruise with Windstar until this is resolved fairly.

Also know that we were told that we would be offered compensation for our experience and have not yet been contacted. Would be hard pressed to book another cruise on this ship with these issues, lack of resolution and lack of offer to help on board other than a large fan that ran nonstop …..

We were on the 11/3 sailing in cabin 525. Yes, one of the units was not working properly. It made it difficult to sleep and spend time in cabin. Beware.