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Anchorbuoy

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Everything posted by Anchorbuoy

  1. I posted this on another thread: The Regent policy from my TA (at least in the US) is: "....we are protecting 100% of your commissions on any voyage we voluntarily suspended as well as protecting 100% of your commissions for any cancellations under Regent Reassurance..... we are also protecting commissions on the 100% Future Cruise Credits when you rebook your clients through the end of 2022. This includes those made for bookings canceled by our temporary suspension of operations or for those earned under Regent Reassurance."
  2. The Regent policy from my TA (at least in the US) is: "....we are protecting 100% of your commissions on any voyage we voluntarily suspended as well as protecting 100% of your commissions for any cancellations under Regent Reassurance..... we are also protecting commissions on the 100% Future Cruise Credits when you rebook your clients through the end of 2022. This includes those made for bookings canceled by our temporary suspension of operations or for those earned under Regent Reassurance."
  3. Reason for refund: Cruise cancelled by Regent/world events (Explorer, 3/24) Type of refund requested: 125% FCC, but refund of port fees/taxes Dated requested: March 16 Date that refund received: crickets
  4. Jones Act and PVSA: What's the Difference, and How Do They Affect My Cruise? https://www.cruisecritic.com/articles.cfm?ID=3363
  5. Not sure if this has been posted on another thread: PROGRAM APPLICABILITY AND CONDITIONS FLEXIBILITY | CHOICE | CONFIDENCE 1. What is Regent Reassurance? Regent Reassurance is a new policy that seeks to give you and your clients the confidence to plan their Regent Seven Seas Cruises vacation. Regent Reassurance allows new and existing reservations that have paid in full to cancel up to 48 hours from departure date and receive a 100% Future Cruise Credit. 2. What sailings qualify under Regent Reassurance? Regent Reassurance applies to all existing and new reservations made by April 30, 2020 on voyages embarking on or before September 30, 2020. 3. What is the “departure date” my clients need to cancel 48 hours prior to in order to take advantage of Regent Reassurance? Departure date refers to the date on which travel begins, inclusive of cruise travel, air travel, hotel reservations or land programs booked through Regent Seven Seas Cruises. FREQUENTLY ASKED QUESTIONS FLEXIBILITY | CHOICE | CONFIDENCE 7. If my clients cancel under Regent Reassurance, which items will be included in the Future Cruise Credit? The Future Cruise Credit will include 100% of the cruise fare paid in addition to any air charges, hotels, land programs, and visas. The following ancillary items purchased through Regent Seven Seas Cruises will be refunded to the original credit card used for payment: • Shore excursions and/or shore excursion packages • Reservations for the Culinary Arts Kitchen • RegentCare Travel Protection Program • Taxes 8. What happens to the costs associated with any ancillary items purchased independently of Regent Seven Seas Cruises such as airfare, pre- or post-cruise hotel stays, travel insurance, etc.? For arrangements, products, or services confirmed through independent companies and carriers we recommend that you and your clients contact the travel provider directly for further guidance. 9. How long will my clients have to redeem their Future Cruise Credit? The Future Cruise Credit may be applied toward a new reservation(s) made within one year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation(s) for any voyage sailing before December 31, 2022. 10. What can my clients’ Future Cruise Credit be applied to on their future reservation? The Future Cruise Credit can be applied toward the cruise fare on the new reservation. 11. What if there is a difference between the Future Cruise Credit amount and the fare on the future reservation? If the cruise fare on the future reservation exceeds the amount issued on the Future Cruise Credit, your clients will be responsible for the difference. If the cruise fare on the future reservation is less than the amount issued on the Future Cruise Credit, your clients will be issued a new Future Cruise Credit with the remaining amount, which must be used within one year of issue date on any voyage sailing before December 31, 2022. 12. If my client uses their Future Cruise Credit and then needs to cancel that future cruise, will they be able to reapply their credit on another reservation? In the event that a guest needs to cancel their future cruise, outside of penalty, then the Future Cruise Credit would remain valid and may be applied toward another new reservation, provided the new reservation is made within one year of the original Future Cruise Credit issue date, toward a Regent voyage sailing before December 31, 2022.FLEXIBILITY | CHOICE | CONFIDENCE 13. Can my client transfer promotional amenities from their canceled reservation to their new reservation? Guests can take advantage of any publicly available promotion at the time their new reservation is made and their Future Cruise Credit is applied. Any promotion on the original and now canceled reservation would not be transferable to their new reservation. 14. Is the Future Cruise Credit transferable? The Future Cruise Credit is issued to the guest(s) electing to cancel their reservation under Regent Reassurance and is not transferable to any other guest or client. 15. If my clients have not paid in full can they take advantage of Regent Reassurance? Regent Reassurance is available to guests who have paid in full on applicable voyages. Guests who are outside of final payment may elect to pay their reservation in full, at which point the guests would be eligible for Regent Reassurance. Otherwise, for reservations outside of final payment, the standard cancellation schedule would apply and can be found in the Terms and Conditions on our website: www.RSSC.com/legal 16. Can my clients elect NOT to take advantage of Regent Reassurance even if they have paid in full? If a guest wishes to cancel and forgo the Future Cruise Credit then the standard cancellation schedule would apply and can be found in the terms and conditions on our website: www.RSSC.com/legal 17. Can my clients follow the standard cancellation guidelines and receive a partial refund and a Future Cruise Credit for just the penalized amount? Regent Reassurance offers a 100% Future Cruise Credit in lieu of Regent Seven Seas Cruises’ standard cancellation schedule. If a guest elects to cancel and receive a partial refund of their cruise fare, in line with the standard cancellation schedule, then no Future Cruise Credit will be issued. 18. Can one guest in a suite choose Regent Reassurance while the second guest elects to abide by the standard cancellation schedule? All guests associated with the reservation being canceled would need to take the same option — taking advantage of Regent Reassurance or the standard cancellation schedule. 19. If one guest chooses to take advantage of Regent Reassurance and the second guest wishes to continue on the cruise as scheduled, is that allowed and will the second guest need to pay an additional supplement? If the guest, and not the reservation, is being canceled then the remaining guest(s) are welcome to continue on the cruise as scheduled with no additional supplement being due.FLEXIBILITY | CHOICE | CONFIDENCE 20. Does Regent Reassurance change my clients’ final payment date? Regent Seven Seas Cruises’ deposit and final payment schedule remains unchanged and can be found in the terms and conditions page on our website: www.RSSC.com/legal 21. If my client already has a future cruise booked can they apply their new Future Cruise Credit to the existing future cruise? Under Regent Reassurance, the Future Cruise Credit must be applied toward a new reservation(s) within one year of the Future Cruise Credit issue date on any voyage departing before December 31, 2022. 22. If my clients decide to cancel how do I let Regent Seven Seas Cruises know that they are taking advantage of Regent Reassurance? If a guest elects to cancel their paid in full reservation with Regent Reassurance, simply notify us at the time of cancellation and the Future Cruise Credit will be issued. Cancellations under Regent Reassurance must be done directly with Regent Seven Seas Cruises by calling 1.844.4REGENT. Cancellations completed online will default to the standard cancellation schedule. 23. How much does Regent Reassurance cost and how do I enroll my clients? There is no cost with Regent Reassurance. Guests with existing or new reservations made by April 30, 2020 on voyages embarking on or before September 30, 2020 have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit. 24. Can the Future Cruise Credit value be applied toward more than one reservation? Yes, the value of the Future Cruise Credit can be applied toward multiple reservations made within one year of the Future Cruise Credit issue date on voyages sailing before December 31, 2022. REGENT REASSURANCE FLEXIBILITY | CHOICE | CONFIDENCE Regent Reassurance is available for existing reservations and any new reservations made by April 30, 2020 and is applicable for all voyages departing on or before September 30, 2020. Guests who have paid in full and cancel their applicable voyage at least 48 hours prior to the departure date are eligible to receive a 100% Future Cruise Credit. Departure date is the date on which travel begins, inclusive of cruise travel, air travel, hotel reservations or land programs booked through Regent. The Future Cruise Credit must be applied towards a new reservation made within 1 year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation for any voyage departing before December 31, 2022. When reserving your next Regent voyage, please advise our Reservations team or your Travel Advisor that there is a Future Cruise Credit in your name. To be eligible for Regent Reassurance, the reservation must be paid in full. Additional restrictions may apply; Regent Reassurance program subject to change. Ships’ Registry: Marshall Islands & Bahamas. ©2020 Regent Seven Seas Cruises MAR2018230
  6. Just filled at $15.00, hope I didn't overpay.
  7. Sell it right now at $30 and call it a day.
  8. Marc: Did you get your order placed ? It bottomed at $28 yesterday and closed at $28.59
  9. You need to provide a copy of a brokerage statement showing proof of ownership, or a proxy card. A copy of your trade confirmation should suffice. If that is accepted, you could submit the SHB request the day after your stock purchase clears. You need to submit the request at least 15 days prior to sailing. Download the request form at: http://www.nclhltdinvestor.com
  10. Sadly, the Explorer was in drydock 3 months ago, and the theater was not changed to correct the obstructed views. The only visible change was LED lighting at the aisle steps.
  11. We have been twice, as the only ship. The bars and restaurants are not included. You need to return to the ship unless you are willing to purchase on the island.
  12. They are correct on the USA version. They have 2 entries: one for the original port and one for the new port:
  13. Make that David Nevin (not Niven) as cruise director. Andrew just started as the ACD (new in the position on Regent).
  14. Captain Rosario is leaving this Tuesday. Lorraine is leaving in a few weeks.
  15. Regent just announced (minutes ago) that the embarkation terminal will be terminal C, not terminal J as scheduled. They did not divulge which terminal we will have on the return to Miami.
  16. Wow. Thanks Susan for pointing out the change. It makes me wonder if Regent is following this discussion, or if the wrong wording was published last week. This is another big change without prior notice from management.
  17. On Regent's US website FAQ section, the tipping guidelines have been replaced. https://www.rssc.com/frequently-asked-questions/onboard The new policy states that tips are included and not accepted. The new policy also aligns itself with the Marketing language that tips are not expected. The old policy made suggestions to use the Crew Welfare program. It appears to me that Regent has listened to their guests (and Cruise Critic members) and has done a good job updating the confusing and ambiguous wording of the former guideline. Thanks in advance to Jason O'Keefe for doing so. Some passengers will ignore the "all included" aspect and feel the need to tip anyway. Has anyone had a crew member recently refuse to accept a additional gratuity ? Does the crew welfare program still exist? New Program: "Should I Tip Onboard? Gratuities are neither expected nor accepted as they are included for Regent Seven Seas Cruises crew." Old Program: "Should I Tip Onboard? If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events"
  18. The parking garage for Terminal J is across the street from the terminal building. When you arrive to the terminal, simply pull up to the curbside and drop your bags with the awaiting porters. Then drive around the parking garage, enter and pre-pay, park, and walk across the street to the terminal and check in. The fee is $22 per day for parking. When the cruise is over, you can either take your bags to your car, or pick up your car and drive back around to the terminal to load your bags, or get a porter who will escort you with your bags to the parking garage. No carts. Plenty of porters eager to help.
  19. According to the FAQ section for Regent (https://www.rssc.com/frequently-asked-questions/onboard ) What are the Casino Policies: Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances.
  20. Yes. Plus, once you get the confirmation number (270 days out) you can add the booking to your frequent flyer account.
  21. Yes. After you cancel the second cruise, you will then have $200 pp Future Cruise Credit. Of course you will have paid $200 pp, so it zeroes out.
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