I have been asked this question many times. We really do use the butler -- but not to make dinner reservations or unpack. First, unlike a stateroom attendant, a butler is available 24/7. If we need something --something for the suite, a special snack, changes to dining reservations or a tour, an issue resolved, extra fruit whatever -- we get an immediate response. The queue for room service on Seabourn can be quite long. There is no waiting when you have a butler. We love course by course in suite dining on some nights. Second, a proactive butler is a godsend. I have posted the story how when I left the ship and my husband (who has some mobility issues) stayed behind, the butler was concerned about whether my husband would go for lunch without me -- a brought him lunch without being asked. Wow. There have been many special things butlers have done for us over the years -- too many to list. The butler really enhances our cruise experience. The only time we book a cabin without a butler is on Seabourn.