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J5's Grandad

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  • Posts

    135
  • Joined

About Me

  • Location
    La Center, Washington
  • Interests
    Cruising and reading.
  • Favorite Cruise Line(s)
    Princess
  • Favorite Cruise Destination Or Port of Call
    Baltic.

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J5's Grandad's Achievements

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Cool Cruiser (2/15)

  1. We certainly hope it is per segment. We are also Elite and often enjoy dining at Alfredo's. Last year we took a 32 day cruise around SA when there was no additional cost for Afredo's. If it is now limited to 2 meals per cruise even with the Plus package we are very upset. We hope this gets changed.
  2. We have 30 cruises on Princess and the Ocean Medallion app worked well until our last cruise in November 2022. I could never get it to work to enter our Ocean Ready information. I had many conversations with support and was escalated to supervisors who were never able to solve the problem. They would tell me they would get it fixed and call me back. That never happened despite assurances they I would definitely without fail call. I must have been lied to a dozen times I wanted to get this done so our medallions could be mailed to us as they had been in the past. Finally time ran out and we had to pick them up at the port. Now I am faced with the same problem for a cruise departing March 5th. When I open the app it tells me my cruise is sailing in 38 days and knows my name. When I try to link it to my booking, it fails. I've called support and the "navigator" can't seem to bring up my information when given my booking number. This makes me think the problem is not with the app itself but something on the back end. The "navigator" said he would look into the problem and call me back. Unsurprisingly, that never happened. I called yesterday and received the message, "If you would like the system to save your place in line and call you back when a navigator is available, please press 1. Otherwise please remain on the line and a navigator will answer your call as soon as possible." Naively, I pressed one and followed the instruction to get a call back. Again, unsurprisingly, I never got a call back. Today I decided to remain on the line and have been on hold for 40 minutes. I'm not optimistic that I will ever speak to someone with the competence to solve the issue. We have been loyal to Princess for years but it is time to rethink that. We've cancelled two Princess cruises we booked for the fall and have booked instead with Viking Ocean cruises. I've lost confidence that Princess will ever be the fine line it once was.
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