ican82

And I would reiterate the opposite viewpoint: our cruise with Oceania in the spring was excellent. We lost one tender port due to high seas, but another port was substituted at the last minute and was more than satisfactory. Loved the food, service and amenities. Azamara, on the other hand, has been a dumpster fire. I was refused boarding for a Japan cruise because Azamara was the ONLY cruise line still demanding 3 vaccinations in Asia, when there was no such requirement to enter Japan or South Korea. So we switched to Oceania, and used our Azamara credit to book B2B cruises for September. Except that Azamara has lost the record of that transfer, and think that we still owe the total amount for the second cruise. Three months of wrangling and now they accept their mistake, but can't figure out how to fix it. Twenty six days to our cruise and we still have an incomplete account, no record of any OBC for either cruise and a note on our file that we still owe the total amount for the second cruise. I have probably spent 50 hours on hold over the last three months, and nothing yet to show for it. There comes a point where the term incompetence has simply lost all meaning. Maybe Azamara's onboard experience will be wonderful, but I have to ask myself if all of this nonsense leading up to the cruise will make me ever want to go through it again.

Thank you for your responses to my venting. I really want to love Azamara, as we had one of our best cruises with them 9 years ago. But the time and effort that has gone into trying to keep these two cruises from falling apart like the last one has been too much. There are too many other excellent alternatives out there to go through this again. I do hope that when and if we finally get onboard, the crew and the experience will win us over, as others have reported.

We have had problems with Azamara going on for 7 months now. I booked a Japan cruise back in 2019, which was delayed twice to 2023. As the cruise approached, I was informed that I would not be allowed on board because I had not had my third Covid vaccination, and no medical excuses were allowed (despite the fact that I had been hospitalized after the first two vaccinations). After weeks of back and forth, we were allowed to shift to another cruise (actually a B2B) of similar value, with a small balance to be paid. As the payment deadline for the two new cruises approached on May 1, I attempted to pay it, but was informed that we actually owed the total value of the second cruise. My travel agent insisted that this was not correct, and after weeks of emails and phone calls, Azamara agreed. But three months later, they are still trying to fix the amount owing. Nobody who was involved in the original switch to the B2B will return our emails or phone calls, and everyone else insists that it is the new website's fault. The problem with this logic is that there were human beings involved in the original arrangement, but they have apparently washed their hands of the situation. I have a 20 email chain from January - February with one woman, who now does not respond. The bottom line is that the new computer system may be a huge problem, but individuals at Azamara could help by simply looking at their own emails. I recognize that many at Azamara must be frustrated, but they can either be part of the solution, or part of problem.

Also, all of my attempts today to get onto the Azamara website have ended with "Log in failed!".

We have always enjoyed the shared tables on cruises and at some resorts, and I agree with Pinotlover that great conversation can make a 2.5 hour dinner fly by. You never know who you are going to meet and what you are going to talk about. We have shared tables with people from all over the world, and had some brilliant dinners. And if the dinner companions aren't so great, you can always eat up and move along.

Anyone else had trouble getting a future cruise credit from Azamara recently? We cancelled an October 2022 cruise in early August, were promised the FCC in 30 - 45 days, and are still waiting 4 months later. We have another cruise coming up in April and want to use the FCC towards that cruise. But after 3 very long phone calls with waits of several hours on hold, all my travel agent and I are getting is fingers pointing at "other departments". What is happening with this previously well-run company?