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About skeeter195

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  1. Yes, the food and beverage manager or director. He saw that I was upset with his answer and offered me wine and strawberries to be sent to my room. I declined. I just wish that there was not the deception. Like others have said, put it in the T&C and charge for extras(which is fine) or do not bring it up that you will be charged for extras and potentially ruin a nice meal.
  2. I think we can all agree here that the extra money for extra apps or sides is not an issue. The real problem here is that most people(myself at the top of the list) do not want to argue or even bring up the fact about the terms and conditions about not being charged. This is the last thing that I want to have to bother with or even worry about when I am going to dinner on vacation. I want my server to be part of an enjoyable dining experience. The way things are now just cheapens the experience. I was the one in September that was actually charged extra for an app. I was told only one and that I would be charged for any extras. I just said OK, like I always do(and have never been charged if I do order extra) and when the bill came I just payed it as it was my anniversary dinner with my wife. The next day though I let the F&B director have it as I showed my displeasure. I was told in a light hearted way that if someone states the T&C that they are never charged. This enraged me even more. So basically I was told in not so many words that the staff are trained to "steal" as much money as they can from the guests who do not bring up the T&C. It is these little things that have people more and more upset with NCL everyday.
  3. Does antone know with the deletion of Moderno and La Cucina on the Encore which restaurants are replacing them for the 2nd dinner(the first being Cagneys or Le Bistro)?
  4. OP. Here is an idea. Do not chase points or comps. Play to win if you can. Betting small is almost always a losing proposition. Why not try and play the $5 machines at max or the $25 machines at max therefore wagering $25-125 per spin. That may seem crazy to some people but think about it. If you can survive long enough by staying even or close to it you will hit the 2400 points in no time(100 spins at $125 per is 2500 points). Now even better if you hit a few good spins(not even jackpots) early on say the heck with the points and comps. Just take the winnings and buy all of the comps and the next cruise outright. I have been doing this for years with blackjack and craps on cruises. I hit and run on the tables. I will buy in with 1-3 thousand and if I can win even 25% I will lock up the win and play on house money for the session. Sometimes I will play for hours and sometimes for less than 5 minutes. My comps have been suffering the last few years as I do not put the long hours in anymore. On the plus side though over the last 10 cruises I have a total win of over 43,000 so an average of $4300 per cruise. I have learned to not try and get every chip in the rack when I play, which will usually lead to a loss. On my last cruise I played seriously for a total of less than 40 minutes and won almost 6K. I played blackjack another 5-6 hours with friends at a $6 table(BTW the worst blackjack game for making money because of the 6:5 odds) drinking and having fun the whole time, this was not gambling but entertainment. I actually even ended up winning about $40 also.
  5. I just called and got the 2nd room with no issues. Sometimes I just shake my head with the answers I get from the simplest questions at times from CAS. Thanks again
  6. Thanks guys. I thought i was getting bad info. I will call again.
  7. In the past I have always been able to book a 2nd room if another couple was traveling with us. At first it was a 20% discount which dropped to 10%. I just tried to book a 2nd room and was told that that was no longer available. Has anyone else been unable to book the 2nd room lately? It is getting harder and harder with CAS lately for the simplest things it seems. Maybe it has to do with my comp. I am only getting comped balconies and mini suites now instead of the haven like before. Before I call back and speak with someone else I would like hear from others. Thanks as always
  8. After researching more I see that the H5's are changing to HE's and HF's after September 2020. The HE's are being listed as larger cabins. It does not say though what is bigger, the room itself, balcony or both. I wish I could find pictures of 18132 as it does look to be the largest non handicapped and the only HE on deck 18.
  9. Are the Joy and Bliss identical in design?
  10. Has anyone stayed in room 18132 on the Joy. It looks much bigger than the other H5 rooms except for the handicapped H5. Also are there any problems with the room that anyone knows of(noise, traffic, etc). Thanks a lot in advance
  11. i have been searching but cant find it. Does any one have a link?
  12. Is smoking allowed at the surf bar on deck 16 on the Joy? Actually where are all of the smoking sections on the Joy? We want to book a Haven room just under the surf bar but not if there is smoking there. Thanks
  13. I am going on my first cruise in December (Joy, Dec 8, Mexico), and have to say informing passengers something different than the terms and conditions is concerning to say the least. Why don't they just enforce what is part of the conditions??? Stuff like this will make my first ever cruise, my last! This was my point from my first post. New cruisers or cruisers who do not read CC or even the terms and conditions of the dining package may be taken advantage of(stealing) by NCL. This whole problem is a lose-lose-win situation. The passengers lose if they miss out on something extra that they might want to eat. Or they miss out if they have to argue a point with a server. The servers lose when they have to try and enforce a rule that they may know is wrong. They also lose if their tip is reduced because of this. Who wins? NCL. If one out of ten dinners are charged extra then that only increases the bottom line for that cruise. It may hurt NCL by losing future cruisers but the way the ships are selling out I doubt NCL cares.
  14. If it indeed even happened the way it is described.The notion of a contrite server giggling and then confessing to a customer that everyone gets ripped off except Skeeter and it's only because he spoke up is dubious and calls in to question the entire story. It did "indeed" happen this way. That is why I said that I almost lost it when she smiled and apologized. I have never been charged in the past either but I had always said something when they told me that I would be charged. I did not this time as it was our anniversary and would deal with it later if need be. What did the manager tell you? While the manager did not admit that I was correct he did say that this a gray area that they were looking into. I said thank you and walked away knowing full well that I was just brushed off. I do believe though that in the future we will be seeing in writing the one app, one entree, one dessert verbage. I have no problem being charged and paying more if I chose extras as long as it is in writing.
  15. First off let me say that we had a great time on the Escape last week for the most part. Even arriving 6 hours late on Sunday due to Dorian was not a big deal. We were kept up to speed with what was happening with our late arrival back in NY. There are some things though that NCL really needs to change to not look so shady to their passengers. One of the biggest things is with the dining package. I have read and know about how the specialty dining plan works. I know about the one entree rule, etc. I will sometimes order an extra app or salad and have never been charged, or if I am I just mention "their rules" about only one entree not apps or salad. On September 2nd, our 30th wedding anniversary we ate at Bayamo. We both ordered a salad, app and an entree, no dessert. The server informed us that their would be an extra charge. I was in no way going to argue or even bring up that there should be no charge as it was a special day. The bill comes and we are charged an extra $22, I sign, leave my usual $20 tip and we go on with our night and will deal with the charge later in the cruise. On September 5th we return to Bayamo and we order an app and salad again. The server tells us again that there will be an extra charge. Here is where I almost lose it. I then very politely tell her that there should only be an extra charge for an extra entree. She then says "oh you know about that", smiles, says that she is sorry and that they are told to tell, and charge everyone the extra. We have our meal(which is awesome as usual) get the bill with NO up charge and leave. I go to guest services the next day to pay down my onboard account with cash and ask to have the first Bayamo up charge removed. I was told that the charge was correct. I then pull out my receipts from both nights and show them that one night I was charged and one was not for the same things. She makes a call and then tells me that the manager is going to make an exception for me this time. I tell her that I do not want an exception I just want what is fair and the manager comes and speaks to me himself. My point here is if I did not know about and bring up that I know the rules with the dining plan that I would have been charged. How many passengers are charged each week because they do not know to bring this up. In my eyes this is stealing by NCL. If you want to charge more, fine put it in writing. Do not put the servers in an awkward position hoping that the guest does not know the rules. It is extremely unfair to charge one person and not the other for the same thing.
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