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cruiseb4udie

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  • Favorite Cruise Line(s)
    Celebrity
  • Favorite Cruise Destination Or Port of Call
    Europe

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Cool Cruiser (2/15)

  1. LOVE his review! Keep it coming. Have done many of these ports before but it has been a couple years so we are doing them again this August / September. Detail is great. We are making notes from your review as we also intend to do our own thing.
  2. No - I don't think booking directly with Celebrity then moving to TA really had anything to do with it. It is possible but we have been doing it this way since 2005 and we USUALLY get notified by both our TA and Celebrity (via email). My TA said that Celebrity told them that they tried to contact us. Celebrity has our phone numbers and emails and have always been able to contact us in the past so I don't think they even tried. I do think they (Celebrity) work on their direct bookings first then move on to the TA's but this time there were SOOO many sailings and double bookings and a short notification time. Not excusing Celebrity for this mess and TERRIBLE communication problem. Over the years we have had so many changes happen to us. We booked then the ship was chartered; booked on 1 ship then they moved the ship elsewhere and we had to move to a different ship and slightly different itinerary, cruise just flat out cancelled for unknown reason, start date of cruise changed, ports changed, etc. Other cruise lines have similar issues and we have had it happen with non-cruise related land tours. We will take the FCC of $450 pp as a consolation for the trouble; no $500 for us since we didn't have air booked - we will just move on. The bottom line is that people have been treated poorly all around for a problem that Celebrity knew about months and months and months ago. That's the thing we REALLY do not like.
  3. Info I posted on Roll call for 3/28/24: (per our TA, they were JUST notified by Celebrity on 4/28/23). Another one bites the dust...that us. MANY MANY thanks to the people who have posted to cruise critic over the last couple of weeks about the oversold cancellations. At least we had a CLUE that this might happen....and it did. We got our PINK SLIP last night. Celebrity NEVER called or emailed us. Our TA called. We were told we had to make a L&S decision in less than 3 hours with NO details on sailings we could L&S to (Celebrity did not provide to TA). Also told that we MIGHT be able to downgrade from veranda to ocean view - again no details and it had to be done right away OR we could just let Celebrity cancel us on 5/1 and receive a refund of the deposit and $450 FCC pp. Not really happy how this was handled by Celebrity. They have known about the OVERSELLING of cabins since at least last July or August 2022. Our friend tried to book for 3/2024 and was told by his TA the ship was oversold even though it still showed on the TA website. Our schedules are full so we could not just L&S especially with 3 hours notice and no details. Also not downgrading to an ocean view from a Veranda that no one could confirm was really available. Booking details: We booked direct with Celebrity on one of their ships in January 2022 then transferred booking to our TA. Sail date 3/28/24; cabin type SV. No air or hotels booked so nothing to cancel there. BTW we are Zenith - almost double Zenith so obviously we cruise a lot with Celebrity and we didn't even get the curtesy of a call from them. I am sure they are scrambling but this could have been handled so much better. Feel bad for the people we got bumped after booking non-refundable air. Hope things work out for everyone who is affected. We are just going to do something else but Celebrity will be hearing from us about how displeased we are.
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