alexandria

You are assuming that a passenger making their own flight arrangements book non-refundable fares and that they lack comprehensive travel insurance. Flight Ease is not responsible to get you to the next port unless your flight is delayed or canceled in which case they will rebook you on a flight to your next port of call. A good comprehensive travel insurance policy provides the same protection.

Be aware that local immigration and/or customs processing may delay your disembarkation depending on where you embarked and whether you are a EU citizen. On our recent Seabourn sailing, the earliest that we were able to disembark was about 9am as Spanish immigration authorities decided the evening before disembarkation that they would require a personal appearance for all disembarking passengers. That process was supposed to begin in one of the lounges at 7am but the immigration officers were reportedly late and did not arrive onboard until nearly 9am. Once they boarded, the "personal appearance" took just a few minutes...they just compared the passport photo to the passenger and then placed an entry stamp on the passport. A ship's officer then placed a colored dot on the Seabourn guest pass and the passenger was then able to exit the ship. Some of those who had early flights or who had made early private arrangements were getting pretty anxious during the delay. So if you are prebooking transportation rather than relying upon local cabs or other similar arrangements you may want to book it for 9:00-9:30am to avoid any issues if you can't get off the ship before that time. In the meantime, relax and enjoy a leisurely breakfast onboard!

The train transfer from Seward to Anchorage is a charter train which will depart from the cruise terminal (there is a railroad spur that goes right to the pier, just a few hundred yards from the ship) and take you directly to the Anchorage Airport (it has a station there just for cruise passengers on the charter train). It departs bright and early in the morning and arrives at the airport around noon or so. (The charter train leaves to take embarking passengers to Seward at about 1:15pm.) So you should be fine with a 3:30 pm flight, particularly if you are flying out on Alaska Airlines which has a few dozen flights daily from ANC to SEA (from where you can easily connect to your final destination). That availability gives you many alternative flight options if the train transfer is significantly delayed for some reason.

https://www.seabourn.com/en/us/onboard-experiences/suites

For those who have saved screenshots showing the price of their booked excursions to be $0.00, a credit card dispute post-cruise may be successful. Simply explain that Silversea includes certain shore excursions at each port of call for free as part of your cruise fare (see screenshot below), that the excursions you booked were advertised as free and include a printout/screenshot of your booked excursions under the "My Reserved Activities" link on your My Silversea page showing the price of each of your booked excursions, including the free excursions listed as $0.00 each (example below). Also attach your itemized post-cruise statement from Silversea showing that the amounts they improperly charged you for each free excursion. Included Excursions Screenshot sample My Activities Shore Excursions sample Perhaps this will be helpful if folks want to play hardball in response to Silversea's less-than-reputable business practices. Just read and follow the dispute procedures set forth by your credit card issuer.

I agree and at first thought she was trying to be helpful with a "recommendation" poorly expressed, but later allowed that she may have just been having a bad week or something going on back at home (based upon our other experience with her in Seabourn Square). I mentioned the Solis experience to another passenger onboard and before I got halfway through, that passenger correctly named the server involved! So if our experience with her was in fact not an aberration, I suspect that Seabourn will address it appropriately. I don't like to waste food and didn't have a strong appetite that particular night so the two appetizers would have suited me fine. Instead I only ate half of the main (and found that it didn't taste nearly as good as it sounded on the menu). But it was still better than anything I would have prepared at home and I didn't have to cook or clean up! 😄

DW and I have been on dozens of cruises over the past 40+ years and now that we are retired and blessed to afford more luxury travel options, we have started trying out the luxury cruise lines starting with Seabourn. We booked the Quest transatlantic crossing from Miami to Las Palmas sailing on March 24. We booked with our preferred travel agent into a Verandah Suite and in December we accepted an offer to upgrade to a Penthouse Spa Suite. Thanks to a kind member here, we received a referral OBC and we also received CCL credit as well. Prior to sailing, we contacted Seabourn at the recommendation of some here to provide our suite preferences as the online feature for that was not working. I do not drink alcohol and prefer sparkling water and no-sugar added soft drinks and vegetable juices. The Seabourn person we corresponded with indicated that our requests would be no problem. We arrived about ten minutes before our scheduled check-in time to find the laziest porter we've ever encountered sitting on a chair and directing us where to leave our luggage! He didn't even get up and help those who were older or struggled with their bags. But that isn't Seabourn's fault, probably just a sign of the times. Then we encountered a DYKWIA couple (Seabourn regulars judging from the hugs we saw them give some crew members later that day) who actually cut in front of my wife and put their stuff on the conveyor belt in front of her purse as she waited her turn at the terminal security screening. Fortunately, our paths did not again cross but it was a reminder that wealth does not buy class! Embarkation was very smooth and quick but we found the first example of a Seabourn "stumble" while waiting in the terminal for boarding to begin when they put out dispensers of fruit juice and water with champagne flutes that were too tall to fit under the spout with the fixed base underneath. It made quite a mess as many attempted to fill their glass by tipping it under the spout which put about 1/4" in the glass and the rest all over the table and floor. A Seabourn crew member later appeared with a standard large beverage cooler and filled glasses with juice. Unfortunately for those of us who should not avoid sweetened drinks, she only had the juice...water was not available. Boarding began about 12:45pm but a line soon formed on the gangway as everyone stopped at a table to make Solis reservations or set up a special event. Once the Seabourn crew member at the table realized everyone had stopped, he announced that anyone who didn't want to do those things before boarding could simply pass by and the line quickly dissipated. We were greeted upon boarding and directed to the Colonnade. We were surprised that embarking guests were not provided a glass of champagne as we thought that was something done on Seabourn. Of course, it was available for the asking if one desired. Lunch was good but seating was very limited at the Colonnade and service was very slow. We waited about fifteen minutes for a simple glass of water and a request for a Diet Coke was never fulfilled. At about 1:30pm, the suites were ready and we made our way aft to our Penthouse Spa Suite. We found the suite to be well-appointed and clean but only stocked with a bottle of champagne with a note that Seabourn did not receive any suite preferences and to let our suite attendant know of any requests. That was quite a disappointment, particularly since we found that they only carried Diet Coke (in a very limited quantity), Coke Zero and Sprite Zero onboard. No other sugar-free drinks were available (unlike on RCCL and Celebrity where they had a wide variety of sugar-free San Pellegrino flavored sparkling beverages). We also discovered that the only Nespresso pods available were decaffeinated as some provisions were apparently not restocked in Miami. My request for cream or half-half to have with my early AM coffee was not met until day five when a pitcher of milk appeared in the mini-fridge. They did provide a bowl of berries two days but the strawberries were soft and not very fresh. We also learned that due to staffing issues we would not have a suite host and our suite attendant, whom we shared with penthouse suites on Deck 10 forward, was new to Seabourn. Nonetheless he tried very hard and his efforts were much appreciated. While service in the Colonnade on embarkation day was poor, it gradually improved over the next few days and by the middle of the sailing was quite attentive. Service in the restaurant was always good but Solis was a disappointment, both in quality of service and food (see comment here: https://boards.cruisecritic.com/topic/3002788-solis-experience-on-quest/?do=findComment&comment=67229471). The passion fruit sorbet offered one day as a no-sugar added option at Seabourn Square was outstanding. I also loved the Napa burger at the pool grill...just fabulous! Afternoon tea in the observation lounge was also quite well done. We found many of the "conversations" and other activities quite enjoyable. In fact, we spent so much time doing those things that neither of us made much progress on the reading we intended to do onboard. I enjoyed talks by Bob Wittman (retired FBI agent who started the Art Crimes Team) and Keith Muras (retired British Foreign Service officer) while DW enjoyed doing artwork and was thrilled to find Debbie Macomber, one of her most favorite authors, sailing with us as a featured conversationalist so DW was able to enjoy some wonderful times with two new friends. Team Trivia was great thanks to CD James Templeton, his lovely assistant (and Seabourn dancer) Tabitha, and the sometimes rowdy but fun crowd who participated for nine straight days! Shows were quite good but the Seabourn singer who led two well-known hymns during the Easter morning service was unprepared and lost his place in the music during each hymn. That was rather...unfortunate. We found that our fellow travelers were (by and large) a friendly, fun and interesting group who, like us, took the service and quality missteps in stride and in good humor. A number of them had sailed Seabourn before and acknowledged that service and quality has declined in recent years but opined that Seabourn is still quite better than many travel alternatives. We had some great times talking with a few of the crew members and while all (but one) was helpful and friendly, several went above and beyond to make us feel very welcome and special. The ship was in great shape with brand new cushions on the pool deck loungers and chairs. There was always cleaning or maintenance taking place, we didn't see a speck of rust or any indication of deferred maintenance, and they even replaced all of the carpet on the atrium stair treads during our voyage even though the previous carpet (same color) appeared to be in excellent condition! Internet (the stream package) was very fast and available during the entire crossing with no outages experienced. Our overall thoughts: Unfortunately, in business today the trend seems to be "over promise but under deliver." That leads to disappointment and can diminish the likelihood of developing a loyal customer. But marketing fills cruise ships and cruise lines (at least all of them we have sailed) have become adept at apologizing "for any inconvenience" and they are quite willing to sacrifice customer loyalty and satisfaction for increased profit. Did Seabourn meet expectations? No. Did they deliver an above-average product and service? Yes. Would we sail Seabourn again? It depends. With recent substantial price increases Seabourn may not represent a good luxury vacation value for us. We did notice (particularly at the end of the sailing) some benefit to their better crew to passenger ratio, we found the condition of the ship to be excellent, upcharge items on other lines (filet mignon, lobster and such) were included, and we very much preferred the small ship experience. However, the inclusion of alcoholic beverages is not important to us, availability and variety of some food and beverage offerings were limited, and Seabourn simply missed the mark on their promised Seabourn Experience/Seabourn Difference. While some crew provided exceptional personal service, the majority provided the typical service experience that we have come to appreciate on lines like HAL and similar. We have a Silversea sailing coming up later this year and are looking at other luxury cruise options. We may also look at some of the smaller Regatta-class Oceania voyages to see if they would be a good fit for us. And we may book another Seabourn sailing when the time, itinerary and price is right. Any other suggestions are welcomed! I'm happy to answer any questions you may have. Fair winds and following seas to all! 🛳️

That makes sense, however, the seating host never addressed us by name. Not a big deal, just surprising considering how much contact we had with him during the sailing. On the other hand, some crew with whom we had not had any previous interaction did address us by name when we encountered them which was a nice touch. 🙂

Our experience with Solis on a recent Quest sailing was also disappointing. We had a server who abruptly and officiously "corrected" me when I decided to order two appetizers in lieu of a main, telling me that the menu required me to order one appetizer and one main. This was my first time on Seabourn so, foolish me, I thought perhaps the Solis dishes were paired as in a tasting menu. Nope. We also found that glasses were not kept filled (wine for DW and sparkling water for me) and I twice had to ask for more water. The food was fine, about dining room quality, but the service....below par. I did encounter our Solis server again a few days later when I ordered a scoop of sorbet at the coffee bar. The fellow behind the gelato counter who was otherwise unoccupied grabbed a container, rinsed the scoop and was about to dish up my sorbet when our Solis server, who had been preparing a coffee order for another passenger, stepped over and grabbed the scoop from his hand telling him she needed to finish the order she was working on. She then scooped a few different cups of gelato before handing him the scoop back. She was the single example of quite poor service we encountered. There were a handful of wonderful crew who did address us by name and were very attentive, but most did not call us by name. The aspect of that I found most unexpected was the restaurant seating host who asked every night (but the Solis night) for our suite number before sending us to a table. You'd think that on an 11 night sailing that was only 75% full he might be more attentive and personal. I'll be posting a review in the near future once I put my thoughts together, but your post on Solis did prompt me to share our experience as well. Hope you enjoy the remainder of your sailing!

Sorry to hear about your experience...what an unfortunate turn of events. That's one reason I never book through a cruise line but handle all of my own transfers, hotels and flights both before and after the cruise. Your experience may be helpful to other travelers in planning travel from remote airports with infrequent flight availability. In such cases it is a good idea to have more than the usual contingency plans in place. If the airline schedules mean that one absolutely has to make a particular flight, a hotel stay the night before at the airport might be wise. And considering that weather, ATC and other disruptions are not uncommon, the conventional wisdom of arriving in the port of embarkation one day before sailing may need to be reconsidered and arrival even a few days earlier might be a good idea where the disruption of a single flight could prevent one from arriving to the ship on time. Hope your future cruise travels, on whatever line, are trouble-free.

Thanks for the information, exactly what I was looking for!

Thanks for the reply. I see some ATM locations within a thirty minute walk from the cruise terminal but don't know that we would have time to do that before the excursion departure. And trying to get to an ATM while on the excursion might be difficult or impossible depending on the location of the restaurant that is hosting our lunch (which hasn't been provided yet). Getting euros from an ATM in Las Palmas when we disembark won't be an issue. But for the Santa Cruz stop we'll want to have euros on hand when we arrive.

DW and I are on the upcoming Quest TA sailing from Miami to Las Palmas, Gran Canaria with just one port of call in Santa Cruz de La Palma. We'll be on an all-day Distinctive Voyages excursion in Santa Cruz de La Palma. We may want to have on hand a modest amount of cash for gratuities for the excursion and included lunch and perhaps for any local purchases we might want to make if a credit card isn't accepted. Are euros available onboard, either through the guest services desk or an onboard ATM? Alternatively, are USD generally accepted in the Canary Islands or are euros preferred or required? I've already checked with local bank branches in our area and none will exchange USD for euros for non-customers and the nearest branch of our "megabank" is about an hour away. I know that I can get euros at the airport but I hear the exchange rates/fees are terrible. Thanks!

That letter is in extremely bad taste.

If you booked independent air, you can request reimbursement for "reasonable" out-of-pocket costs for change, cancellation or deviation fees. Just email the receipts to Silversea at guestrelations@silversea.com with your booking number. Are there other things you want to claim reimbursement for?