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Ecnarps

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  • Posts

    17
  • Joined

About Me

  • Location
    Dayton OH
  • Interests
    Excursions
  • Favorite Cruise Line(s)
    Viking Oceans
  • Favorite Cruise Destination Or Port of Call
    Baltic

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Ecnarps's Achievements

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Cool Cruiser (2/15)

  1. Maybe a little off topic but for myself, after seven cruises using them, I am done using Viking Air Plus. For the most part, the agents are relatively knowledgeable but (IMHO) are frequently heavily accented and a bit difficult to thoroughly understand. However, the biggest real problem I had was trying to nail down decent flight itineraries. Although I initially booked for Premium Economy, the agents I spoke with (numerous long frustrating calls involved) were unable to find seats in that class without very significant additional cost or untenable connection times. I subsequently downgraded to regular Economy thinking that the air booking process would be easier. Wrong! Same story...every one of my desired flight reservation options were either not on one of Viking's contracts or just as before, involved significant additional cost... as much as $820 per person in one case...for a regular economy seat! Believe me, I wasn't looking at exotic flight options. The advice I was given was to call back in a few weeks to see if anything changed. I did this three times over a two month period. In the end I gave up and simply settled for what Viking was going to give me anyway... the $150 per person Air Plus fees I paid -- for not only my booking but for two other associated bookings (for my adult kids/spouses) was a HUGE waste of hard earned money. Sorry to sound like sour grapes (because once I get on their ships all is well) but I'm going to do my own flight booking from now on. It may cost me a few extra bucks but I'll be in control and I will have avoided significant frustration and wasted time hanging on the phone. ..worth it to me. Just my personal experience. Just my personal opinion. But I know there are others out there with similar stories. Peace.
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