
Marbel87
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Refund Status for canceled cruises: Retitled after merges
Marbel87 replied to lahore's topic in Princess Cruises
I filed a claim with my credit card company about a week ago. I already got the credit back to my credit card less than a week later (thank you Amex). Princess also gave me my future cruise credit, wondering if filing a claim on the charge on my end prompted them to do the work on their side. I choose the option that gave me my money back + 100% future cruise credit (I had an end of March sailing date that provided this option). The 100% future cruise credit doesn't include taxes and fees I guess, cause I paid a little over $900 and only got $700 and change toward future cruise cre -
Refund Status for canceled cruises: Retitled after merges
Marbel87 replied to lahore's topic in Princess Cruises
I was booked for Sky Princess sailing out on 3/21/20. Still no credit back to my card or future cruise credit on my account. I'm now filing a dispute with my credit card to get my money back, it's been over 60 days from the date of sailing. It would have been nice to get the 100% future cruise credit they promised, & I hope I still do. Since Princess can't process a refund in a timely manner, I hope my credit card will. If I don't get my future cruise credit, I think I'll boycott Carnival. I'm upset with them handling this so slowly. There are articles online suggesting Carniva -
Refund Status for canceled cruises: Retitled after merges
Marbel87 replied to lahore's topic in Princess Cruises
So we called princess today, they tell us 60 days to process refund. They also told me of I dispute the charge with my cc, I should still receive the future cruise credit. Take that with a grain of salt, I don't see it written anywhere. The length of time you have to dispute a charge varies by credit card. I plan to wait to the last couple days to dispute it with my cc, in hopes princess will process the refund before then. -
Refund Status for canceled cruises: Retitled after merges
Marbel87 replied to lahore's topic in Princess Cruises
You only have 60 days to file a dispute with your credit card. After that, if princess doesn't refund us we're just screwed and nothing we can do? -
Refund Status for canceled cruises: Retitled after merges
Marbel87 replied to lahore's topic in Princess Cruises
I submitted for option 1 a couple of weeks ago through the form on the princess website, I haven't even recieved a confirmation that they got the form. Did anyone get a confirmation via email after submitting option 1 or 2? -
Per the email I received from Princess: "We hope you will stick with us by selecting Option 1, and give our team a chance to shine at a later date by transferring money paid and accepting a significantly higher value future cruise credit that can be used on any voyage through May 1, 2022." Full email from princess below: Dear , Recognizing our responsibility to our guests, our crew and the global community, and after very serious consideration of the evolving COVID-19 situation, Princess Cruises has made the difficult decision to voluntarily and
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For those of you that may have been confused like me... Princess sent you an email. In that email it says "Please let us know your preference through this easy-to-use online form." Click that link, and you can see that your options are below. Example for the dates of cruise cancellation March 12 - March 25: Under option 1, if your cruise initially cost $1,000, that $1,000 will be put toward a Future Cruise Credit. On top of that, Princess will give you $1,250 (125%) toward your future cruise for a total of $2,250 in Future Cruise Credit. Und