I submitted my paperwork on Dec 29, 2022. Received the automated email response. Still hadn't heard anything or seen the OBC added to my account by January 10th. I called and was told I had to talk to my PCC. Spoke to the PCC on the 10th and sent her the same information that I sent in on 12/29. Checked with her today, she followed up with her supervisor and now finally the OBC shows up on our account. Our cruise leaves next Monday.