I've never sailed with MSC before. I've heard 2 things about them. Either really good or really bad, I do remember their reviews of MSC from a few years ago. Their only sailing with MSC until now. I figured from those videos that I would not try MSC. Then yesterday I saw the 1st video of this latest sailing. A 100% turnaround from before. They were giving glowing reviews. From that I was starting to think about giving MSC a try. Then today's video. More glowing reviews until MSC showed their true colors. Unless I see that MSC reached out to Ben & David with an apology and a new cruise with a promise that it would never happen again then I will not try a cruise with MSC.