Lancelot78

My husband and I were supposed to go on the Drag Star at Sea cruise organized by Alandchuck.travel. We had our flights, hotels and excursions booked and everything was planned with little help from the travel agent (who I had to contact multiple times for questions but only responded if it involves settling payment). We had to contact her multiple times to get her to find us flights and that didn't work out. We tried to contact her multiple times for another person who wanted to join but didn't get a response.

Unfortunately on the week of the cruise, there was a huge snowstorm in the east coast and in the last three days our flights got cancelled six times, we ended up staying in JFK/NY at our own expense, without any winters clothes (are we packed for tropical weather). We appreciate the airline and cruiseline for refunding as much as they can to us due to unusual weather but Al&Chuck only response to our unfortunately circumstance is "tough luck" and sorry, you should have bought travel insurance. We didn't even get to refund the excursions that we will not be able to attend. I think this is very insensitive and greedy for the company as this was beyond our control (and I understand beyond theirs) but I think its also disservice that they put the burden on letting insurance companies cover for the customer service that they should be providing. I don't understand why Delta or Royal Caribbean doesn't have issues with refunding due to the weather and without insurance but Al&Chuck/Legendary Journey's couldn't.

I suggest going with other more reputable and considerate cruise companies other than Al & Chuck or Legendary Journeys. They hide in the guise of representing the gay community but only trying to make money (and in a bad faith) in a unique market but their sales practices and customer service is horrible.