Cruiser6270

Correct. For it to make any financial sense would involve you booking a cruise in 2024 at over 5 times the cost of the original - otherwise you would take the refund every time. Whoever is saying it's one or the other is plain daft.

Wow. Lot on board will be frantically booking hotels for Sun night. What's likely impact on us TA folk ? Will current passengers get kicked out their cabins mid-Sun so staff can prep them for quick boarding ? Will ship be leaving Sun or have to wait in port til Mon ? So many questions.

Indeed. I suspect a ship-to-shore management buy-out might be well supported by customers 🙂

And missed the target by at least 3700 miles 😂

I got the email too and have emailed Az to cancel our non-existent booking, just to see if we get a refund. If you don't ask.

Exactly what happened with us. After 3 months of banging our heads, we realised it was time to write to the Carol Cabezas Office. Within 48 hours, AZ CS reached out to us with apology and explained that they needed our CC details to make payment. All now settled. Those two actions made the difference 👍.

Thanks for help. Couldn't find the CC phone no anywhere but managed to find a customer service rep who did all the background work and fix us up at reasonable price. One less reason to queue up at guest services when we get on board 👍

We're on a cruise-only package in October (Silhouette), so I've been trying to pre-purchase WIFi for the 11 night cruise. There was no option on the X website to buy basic WIFI, so I called Celebrity CS who explained that you just cannot buy basic, it has to be Premium. We're Elite level, so he said we should get 30% discount but then he quoted us the same price at shown on the X website at $21.99 (which was a 15% discount). I presume the $21..99 is the price to upgrade for those with AI packages ? Anyone know if this is a good deal or should we wait until we're onboard ?

If our friends can guarantee not to have any changes, queries or cancellations or have any other reason to try engage with Az Customer Service then all good. Sadly, their administration, website, accounting, accessibility and general responsiveness is an abomination. Steer well clear.

That's shocking. We've been waiting since end May for a refund on a cruise that was cancelled in April. Payment been showing as pending since then. Promised timescales have come and gone, escalation has done nothing and only today we finally managed to speak to the CS rep who's been dealing with our case. She said that she no longer looks at or responds to emails due to the volume in mailbox ! Been escalated again, but with no timescale for payment. Shambles.

Yes, gives us all hope. Our refund has been showing as pending on Azamara's systems since 29 May. Payment promises of 7-10 days, then 14 bus days, now simply replaced with "soon".

Does future cruise credit show anywhere on website account ?

Quite incredible they didn't manage to work "sorry" into any of that.

Folk have different tolerances to this kind of thing. What many see as a simple internet issue, others will see as a serious brand flaw. While Azamara have asked for patience during a difficult time, they've failed to acknowledge the impact these problems are having on some customers. There's really no excuse for that and can give the impression that they really don't care. Not in the least bit surprised some customers may not deal with them again.

Good to know, thanks. Having boarding passes in hand will give us some peace of mind, so will try call them over next few days to have them emailed over.