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Misty Morning

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  • Content Count

    310
  • Joined

About Misty Morning

  • Rank
    Cool Cruiser

About Me

  • Location
    Canada
  • Favorite Cruise Line(s)
    Windstar, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Caribbean

Recent Profile Visitors

405 profile views
  1. My detailed review on our recent cruise was just published. Feel free to ask any questions. Only thing I left out was that the hot tubs have strong chemicals which will discolour bathing suits if you stay too long, it happened to me. http://click.email.cruisecritic.com/?qs=67137b0e5c2c6592402c66dacec54c5cbcad59d55c6417395d85710e7c7772aec452b689fb0e7497428fc55ee9cca9de052ea636c1e9a09957479d6092e2dd90
  2. 2 of them apologized when they arrived around 5pm as they thought our departure time was 6 like the previous night. The other 10 were all together in a van and did not even seem to realize we had been waiting for them for an hour The tender could have brought us back and returned to pick this group up even if it meant the they could have waited a bit for this tender. If they were late, they could have waited but that was not what the Bridge wanted and in the end the people that were on time got penalized while the late comers did not even notice a thing. Bridge was totally unresponsive.
  3. If only we had been given some sort of explanation (everybody already knew by then that the Surf would no longer sail) but we never got that and the attitude of the Bridge staff, the Security guard on the dock and the Chief Engineer later that evening were inexcusable.
  4. Maybe they did, but having 2 tender runs instead of waiting for everyone would have gone a long way in keeping tempers down. Don’t think it had anything to do with what was going on, it felt more like it was an attempt to save money which they took too far. There was no explanation nor were the officers available to discuss. It was not necessarily the delay itself, but management’s attitude in addressing it. Very poor customer service in my opinion
  5. Posted this under a different thread earlier but thought it should go into its own thread. We are finally back home and now starting our 14 day quarantine as now required by government of Canada for returning travellers. Our cruise was great and will be posting a review shortly but there were a few glitches this time around especially with tender service more specifically with bridge staff who control the tender operations. What we have noticed over the years is that our anchorages get further and further away from the the tender docks at the ports and thus the voyages are longer but Windstar does not seem to add a third tender (maybe only at the start of the day) which made for a long wait of over an hour to get back from St Barth. On our last day in Antigua, last tender was at 4h30. There were approx 12 of us waiting when a tender showed up at 4h15 but did not go back to the ship at 4h30 as there were 12 passengers still on the island. The Bridge staff did not let the tender back until all passengers were in which did not happen until 5h15. There were a lot of upset guests with some that had spa appointments they would not be able to meet and get charged on because of this. Everyone on the dock could not believe the attitude of the Bridge staff (we were told the 2nd officer was on duty). The Security guard at the dock had no authority and told the officer ( and some guests also spoke directly to the officer on the walkie talkie) that the guests were pissed and all over him but the officer did not release the tender. Not only that, the staff knew the 12 would not be there for a while so it would have been so simple to take us back and get the tender to come back to pick up the late guests. By doing this they accommodated the late guests but got 12 very upset guests. It would have been so simple to get the tender to do one more run. All guests would have been happy. I tried to go to the Bridge once we left port, but it was conveniently closed when it was supposed to be accessible, probably because the security guard told us to complain to the Bridge. Not only that, we discussed this issue with chief engineer (Arnauld from France) who we bumped into as he was having a drink in Compass Rose. Although he is not involved directly in the Tender operations, he was condescending and did not even acknowledge here could have been an issue and would not even apologize. Complained to reception and they acknowledged my complaint and we tried to speak to Staff Captain but he was not available. Will vent out my frustration on this issue in our survey. Maybe the Bridge staff needs more training on customer service I am sure if the officer had been on the dock, he would have felt the guest pressure, but up there in the ivory tower, they can wash their hands and say this is for security reasons, what a bunch of baloney! This did not end the trip on a high note. And to top it of, the tender engine was left on for the full hour while it waited, not very environmentally friendly knowing these run on cheap and dirty bunker fuel. Other than that, it was a great cruise
  6. Finally back home and now starting self imposed 14 day quarantine as required by government of Canada. Cruise was great and will be posting a review shortly but there were a few glitches this time around especially with tender service more specifically with bridge staff who control the tender operations. What we have noticed over the years is that our anchorages get further and further away from the the tender docks at the ports and thus the voyages are longer but Windstar does not seem to add a third tender (maybe only at the start of the day) which made for a long wait of over an hour to get back from St Barth. On our last day in Antigua, last tender was at 4h30. There were approx 12 of us waiting when a tender showed up at 4h15 but did not go back to the ship at 4h30 as there were 12 passengers still on the island. The Bridge staff did not let the tender back until all passengers were in which did not happen until 5h15. There were a lot of upset guests with some that had spa appointments they would not be able to meet and get charged on because of this. Everyone on the dock could not believe the attitude of the Bridge staff (we were told the 2nd officer was on duty). The Security guard at the dock told the officer ( and some guests also spoke directly to the officer on the walkie talkie) that the guests were pissed and all over him but the officer did not release the tender. Not only that, the staff knew the 12 would not be there for a while so it would have been so simple to take us back and get the tender to come back to pick up the late guests. By doing this they accommodated the late guests but got 12 very upset guests. It would have been so simple to get the tender to do one more run. All guests would have been happy. I tried to go to the Bridge once we left port, but it was conveniently closed when it was supposed to be accessible, probably because the security guard told us to complain to the Bridge. Not only that, we discussed this issue with chief engineer (Arnauld from France) who we bumped into as he was having a drink in Compass Rose. Although he is not involved directly in the Tender operations, he was condescending and did not even acknowledge here could have been an issue and would not even apologize. Complained to reception and they acknowledged my complaint and we tried to speak to Staff Captain but he was not available. Will vent out my frustration on this issue in our survey. Maybe the Bridge staff needs more training on customer service I am sure if the officer had been on the dock, he would have felt the guest pressure, but up there in the ivory tower, they can wash their hands and say this is for security reasons, what a bunch of baloney! This did not end the trip on a high note
  7. We just got off the Wind Surf and felt sanitization measures were present everywhere with more people conscious of the issue and washing their hands more frequently. As we saw the historical events unfold during the past week, I would say most people felt safer on the ship than anywhere else. We are now back home and will start our self imposed 14 day quarantine as per the government of Canada’s policy for all returning international travellers.
  8. Just got off Surf. We were in 255. No issues. Well located and quiet (vs the back of deck 2 which is the area where you get on the tender which is noisier with people waiting coming and going
  9. Crew is staying for the crossing and will likely do maintenance on their way to Lisbon to get the ship ready for its European season if it ever happens. Very sad
  10. We were on same cruise. Was a very sad sight this morning as they were putting away everything in order to get ready for their no passenger crossing to Lisbon. Crew are all going back home but we spoke to several and a lot of them saw a silver lining in all of this as they will get to see their families. Let's hope all this nonsense ends quickly
  11. Currently sitting at SXM airport after disembarking the last Wind Surf cruise this morning. The ship is leaving around noon and will cross to Lisbon with no guests and all crew are going back home. Was apprehensive about the previous posts so we got to SXM airport around 10h30 for our 13h30 flight and got through all security and emigration in about 40 minutes, no issues. Now we only need to get home to Canada before all the borders start closing down as seems to be the case in Europe
  12. We'll see you there 2LoveToTravel, we are on same cruise
  13. Yes free laundry is included for cruises of 14 days or more
  14. Amunhbuu, How did you enjoy your first dinner last night?
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