Lazy Sailor

Thanks for the update. We are joining in Barbados. Hope you back-to-backers have not drunk the ship dry before we get there.

Sounds like a very positive chance to rescue the Azamara brand from its recent problems. Always had the impression that Cabezas was not really the best choice. It will give us something to chat to the officers about when we join Quest next week!

Don't encourage them! Yes, it is a good deal, especially if you are on a 21 day voyage - and it was even better at $1499, as it was until recently

I think it only appears if you have an upcoming cruise to view. Clearly the website designers were not the "regular cruisers interested in Loyalty program" types. Probably under 25's or younger

We are on Quest , Barbados-Buenos Aires in November, and there are 8 sea days. Is there any way of finding out what activities, such as Art Classes, might be in the program, and what speakers will be on board?

It is a sad fact that the Azamara Loyalty scheme systems are in total disarray and Complimentary nights are not being applied at the moment. We (and our very hard working TA) tried for SIX months to get the complimentary nights applied to a booking for November. Despite many many promises - it won't work. We have actually given up on that cruise but booked another for November, with some forlorn hopes that the complementary nights we are owed will be applied. However, nobody (us, TA and all the Azamara people involved) are very optimistic. It is almost unconscionable that Azamara promote the loyalty scheme in their adverts enticing new customers. But we are loyal customers, still loving Azamara, so still making bookings and just hoping!

We did Lisbon to Capetown last year and it was all a bit chaotic with respect to ports of call, visa and vaccination requirements (at the sub-Sahara African ports that is) and a port pilots strike in Lisbon delaying the start! So the different itinerary this year is no surprise - and it looks better. That said, we ejoyed the cruise and the experience. A great voyage to talk about when you get home . ( Check carefully requirements for Senegal and the Gambia - they seem to change quite frequently in that region, and last year Azamara were not well prepared, especially with respect to Yellow Fever requirements, vaccination exemption letter requirements etc.. Hopefully they have learned the lessons, but check then check again.)

We have no problem with the normal Azamara showers - except we don't really like the curtains (they are just annoying). That said, we also travel with SeaDream, where the bathrooms are probably smaller than Azamara, but at least they have shower doors, so it is possible. But I can think of better ways for Azamara to spend any "upgrade" $$ they have spare..........

We did finally get our points, 6 months after last voyage

Very useful reply, thanks. This is exactly the voyage we are trying to use our complimentary nights on - and as it is not a voyage that is normally discounted, and we didn't book onboard (as we had to wait until after last voyage to qualify for complimentary nights) the complimentary nights (in a CC) should be worth it! If only Azamara will tell our TA the value, he will know the voyage price and can then give us a price for the total trip - and we can pay!

Where can I get CEO’s contact details please?

Yes, will do that next. We are just so frustrated. It took 3+ months to get the points from our last cruise credited, and despite lots of “we’re trying to help, we’ll pass it on to relevant department “ messages, today TA said he’s at a loss. And it’s less than 120 days to departure date

Is Azamara loyalty scheme currently a scam? We are trying to apply complimentary nights earned in December 2022. We have been trying for 4 or5 MONTHS. Our TA told me today Azamara say they cannot do it & it may be after November 2023 before they can. That’s AFTER the sailing date. Who has is experiencing this shockingly bad service? Does the Azamara loyalty program qualify as a SCAM?

Our TA has spent many many hours over 3 or 4 months resolving a booking for us, whilst Azamara were sorting out their systems and backlogs. A month or so ago he said they used to do 8-10 Azamara bookings a day, but at that time we’re doing zero. Now things are improving, but not perfect. This particular TA is earning every penny of his commission (albeit that we have also chased Azamara directly, and just yesterday one major issue was resolved. Just one left now!)

Pass for suites is still showing on the website Complimentary access to the Thalassotherapy pool and spa deck