Sweetpea711423

Thank you. This was very helpful. Is this "Registration Form" with this cancellation information available in the cabin when you board? I didn't see this information when booking the excursions (unless I'm missing it somewhere).

Hi. Does anyone know how far in advance one must cancel a Crystal excursion so that you are not charged for it? Thanks

Thank you. Very interesting about your husband's silk shirt. Useful info.

Many thanks for your helpful replies. Has anyone tried wet cleaning silk?

Many thanks for your reply. Did you ever use wet cleaning for silk, such as a silk shirt?

Hi. I’m going to ask a stupid question, but am hopeful that someone can help with this. Does Cunard (specifically Queen Mary 2) have “wet cleaning” onboard? Has anyone ever used it? If so, how was it? What kind of things did you have wet cleaned? How does it compare to dry cleaning on land? I've been leery about trying it on other ships for fear that it would ruin my clothes. Any advice would be appreciated. Thanks

Hi. I''m going to ask a stupid question, but am hopeful that someone can help with this. Has anyone ever used "wet cleaning" while onboard? If so, how was it? What kind of things did you have wet cleaned? How does it compare to dry cleaning on land? I've been leery about trying it for fear that it would ruin my clothes. Any advice would be appreciated. Thanks

Hi. I''m going to ask a stupid question, but from reading your thread I think you might be able to answer it. Have you used "wet cleaning" while onboard? If so, how was it? What kind of things did you have wet cleaned? How does it compare to dry cleaning on land? I've been leery about trying it for fear that it would ruin my clothes. Any advice would be appreciated. Thanks

Thanks to everyone for your helpful replies.

Silly question: what time are the canapés usually served in the suites?

Thanks so much. For some reason I wasn't seeing your response on the other thread. Appreciate your posting here. Would have loved 20% discount, though.......

Hi. In another recent thread regarding this topic someone posted that they had been booked on the Toulon to Miami cruise (which I was booked on) and received an offer of a 20% discount on another 2024 cruise. I only received a 15% discount offer, which offer is discussed in this thread. I have asked the poster of the 20% discount statement if they could provide further information about it, but my request wasn't that long ago and I haven't received a response yet. I wondered whether anyone else had received or heard about a 20% discount on a 2024 cruise? Thanks.

Hi. I was also on the Toulon to Miami cruise. You indicate that you received 20% off for a 2024 cruise. However, the offer I received was for 15% off for a 2024 cruise. Could you share any details about your offer -- how you received it; whether it was from a notification from Crystal; whether you would be willing to share any such a notification; etc. Perhaps it's something I could pursue via my travel agent. Thanks for any help you might provide.

Hi, Keith. I was on the La Seyne to Miami cruise. The notice from Crystal that was forwarded to me by my travel agent says that this cruise was cancelled. It then provides various options, including "moving to the new voyage" that Serenity now has going to Miami.

So sweet of you to do this. I greatly appreciate it. Hopefully someone from Crystal will read it and be responsive. Thanks again.

Thanks for the update, Roy. However, extremely disappointing, and very surprising given the availability of clotted cream previously on Crystal. It was one of the things that, to my husband and me, set Crystal apart from other luxury lines. (I know it may be a minor point for some, and I understand that, but it does loom large for us [and possibly for some others as well]). Thanks again.

I share your skepticism about insurance companies. I believe they are in the business of accepting premiums and not paying claims. That being said, I'm unclear what you were out monetarily when your QM2 crossing was cancelled. I assume you were reimbursed by Cunard for the cancelled crossing. You were reimbursed by the insurance company for the night at the hotel. You were not out-of-pocket for your plane travel (either new or cancelled). So I'm not clear what else the insurance company was supposed to reimburse. With regard to the points you "lost" for your cancelled flight home (which I agree is really annoying), perhaps you should contact the airline directly and see if, under the circumstances, they would be willing to reinstate them. It's possible.....

Thanks, Roy. You know, it's traditional to have clotted cream AND jam - you don't have to choose one or the other!

Thanks for the good news!

Hi. I have a question regarding the afternoon tea service that might seem a bit odd. It looked to me like there was whipped cream on the tray for the scones rather than clotted cream. This surprises and greatly disappoints me. I remember even at the Bistro, where they usually had scones available for some portion of the day, they always also had tins of clotted cream. My husband and I are big clotted cream fans, and this was always something for which we gave Crystal high marks. We really wouldn't bother having scones (or afternoon tea at all) if only whipped cream is offered. Please tell me that I'm wrong, and that clotted cream is still offered.

Somewhat surprised by your comment. The dress code on the Nova will be essentially the same as Regent. Regent has Elegant Casual (or words to that effect) most evenings, with the very occasional Optional Formal night on long cruises. Nova will now be Elegant Casual (or words to that effect) most evenings, with a few Optional Formal nights. On recent Silversea cruises on other ships, including a cruise on the Silver Moon we just returned from about a week ago, there were also "Informal" nights (which is sort of between Elegant Casual and Optional Formal). On those nights I dressed up a bit more than I did on Elegant Casual nights, as did most other passengers. What can I say -- I enjoyed it, and I enjoyed the general ambiance on the ship that resulted from this. I'm not sure why it seems to so upset some people that I prefer this.

As I mentioned earlier, with the dress code change there is less reason for me personally to sail Silversea rather than sailing Regent, which has been more casual all along. So it's not so much going to Cunard instead (although we will still enjoy our transatlantic crossings), but rather eliminating an aspect that had been appealing to me as a reason to choose Silversea over other otherwise comparable cruise lines. Obviously, as stated by others, to each his/her own, but this is from my personal perspective.

I would be quite surprised if Silversea waived the cancellation policy under these circumstances. I would expect that it is not required under its Terms & Conditions. Perhaps if someone at Silversea reads this Board they can comment on that.

This is a somewhat demeaning way of expressing your view about the situation. Obviously we feel differently about the change, but I don't think you should minimize how other people might feel about it. SMH indeed.

This perfectly expresses what I was trying to say. Very well said.