Wouldn't hold my breath. I hear from many Zenith's that are fed up and are booking other lines. After being a 23 Guaranteed 5-6 cruises a year in upper suites "Loyal" Celebrity - So far this year I have booked only 1 Celebrity but booked 2 Oceania, 2 Cunard and 1 SilverSea.
Once you loose a 100% loyal customer you will never win them back.
Laura seemed very concerned when I discussed with her but.... blah ... blah... blah... Nothing has changed that will reverse our decision at this point. We will still sail Celebrity but only by destination (which isn't Caribbean), Length of Cruise, good B2B2B opportunities and of course price and value for money.