cruise4fam

I agree with you 100% on the Maitre D in Coastal Kitchen he was down right rude. We were in a jr suite and went at 11:30am for a reservation that night. He told me it's not possible since they are fully booked. I know the jr suite is subject to availability but at 11:30 to have nothing is crazy. I always cruise in a jr suite and have never had an issue. I asked to speak to a manager and he said none will come here to go to guest services. I was like wow never have I had that experience with Coastal Kitchen. I did go to guest services and talked to a head Maitre D and he told me no worries go at 6-6:15. I also let him know what I was told and how rude the Maitre D was. He said no that is not the way we treat customers at all. We went back at 6 and the Coastal Kitchen was empty. The Maitre D did say oh we had cancellations. Sorry your experience wasn't much better.