MX-Drew

Maybe a freedom of information request to P&O is required for this information.

People were in a rush to get to the bars as I recall.

Totally agree, I haven't seen anything to back up Moley's claim, in fact quite the opposite, price dropped but no refund yes received a small amount of OBC but only making up a fraction of new booker's OBC. I wrote to customer service dept. and basically told that's the way it goes. So that turned out to be my last ever booking with P&O.

Correction to my previous post. That entry on the Southampton VTS is remaining from before the maiden cruise was cancelled as that would have arrived in Southampton in the morning for the changeover. Just my thought.

Maybe she is due to do a shakedown cruise for a day or two in the Channel first and these dates aren't shown.

Possible but Moley said "repairs" to a movable structure. I think it is unlikely that something still being built needs repairs unless of course they set light to it.

Some of us, like myself have cruise booked up to 2024 (not all with P&O) so without losing in some case a large deposit we have little choice. I should add that whilst I have booked other cruises non have or will be with P&O. The final straw was changing or should I say trying to change the T&C's after I had booked then trying to retrospectively apply them to my booking.

Likewise, it would be down to P&O to schedule the cruises and whilst I understand you don't want a large asset sitting idle on the the other hand having to cancel a cruise is not good either.

Sorry I wasn't "having a go" at you I just wanted to understand the figures like yourself. It is very strange P&O offered refunds on the maiden when the price dropped but not any other cruise.

Where do you get this £1000 refund or £1000 OBC from? Whilst I'm not on the cancelled cruise I am on the Christmas cruise that has also dropped in price (well did while it was still on sale), and I have received no refund and a pittance extra in OBC that will be spent on drink on the first day.

Which is exactly what P&O are not doing, they are not paying for out of pocket expenses or insurance excess. Yes they are giving 10% of the new discounted price (is that why they discounted the price I wonder?) but who gains from this at the end of the day? Oh yes P&O get another booking and more money. Seems to me the customer is in a lose lose position and the company is in a win win position. For the record I run a small retail business and if I handled things this way I would lose my repeat customers over night.

A refund of any money paid is just that, the money you paid, or you referring to refund of excess? If so I agree.

But still an excess applies. In my opinion P&O at the very least should pay the excess amount. A company shouldn’t run so they always win. At the end of the day P&O haven’t factored in the possibility of a delay on build, instead they risked being able to cruise almost the first day theoretically possible and now they can’t they (P&O) should pay the price and not the customers who put there faith in them. Don’t worry P&O won’t be out of pocket after this as there will be insurance and penalties from the ship yard.

I looked at that and thought it was extremely expensive for what you get.

What I know is, I’m not booking with P&O again.