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A miracle happened got all my refunds today for cancellation on 11/18. Sent multiple emails to mbayley with no response. they probably have been overwhelmed. Maybe the savings from the menu changes and and cabin service can be used to increase the IT QA group. Never a good idea to make major software changes just before a holiday promotion. Most companies have a freeze period for making changes around holidays, etc. I am now feeling lucky time to get a lottery ticket!