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hollytown

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  1. I will try to make this read as short as possible. Here goes... I had a group of me and 3 friends sail on pride of America on Oct 27 2018. We booked way over a year in advance. When we did the booking the we decided to book the airfare thru ncl. We also got a free night in Waikiki before the cruise left out. The rep told me that we would get the flight info on the final payment date. This is the first time I had ever booked a flight thru ncl. He also quoted me a price for insurance and said it was total for all of us. It seemed a little low, but I thought maybe Hawaii was different. I had never been, so I didn't know.. Anyways, final payment rolled around and before it was paid I asked abt the insurance. I was told that quote was per person, not total. Then after the payment was made, I called back to check on the flight info. This is the beginning of the 15+ calls I had to make to them. Each time I called I was on hold 30 min +. A lot of times the phone call would just disconnect. I finally found that if I pressed the option to book a cruise someone picked right up. I was told that I would receive the info 30 days before sailing and it would be emailed to me. This was important to me because of needing to know when our flight was leaving our so I knew what I could work that week. 30 days passed and still no info. The next time I called I was told they just didn't have the info yet. Several more calls and I finally emailed them. I was then told in a very snarky email that the info had been there and I needed to check in to see it. Not once did anyone ever say that. When I got the info our return flight gave us 30 min between the time the connecting flight landed till the next one took off. I called back. The lady I spoke with said she would change it but the people who update it were already gone for the day and it would be the following day before I would get new documents. A week later, still no email. By this point it is 2 weeks before we sail. I called again and got the documents (they didn't know why it wasn't updated) at this point I complained and the lady I spoke to said she was forwarding it to her supv and they would be sure to compensate us for all our troubles. Never heard fRom anyone. Got onboard the ship and was told by guest relations that they can't do anything about pre cruise issues and I had nothing compensating me. While on the cruise we were suppose to cruise the na pali coast. That got cancelled due to scheduled maintenance.we got a letter stating each cabin would get $100 obc. When we went down to split it up (they put it all on one guest act) the rep said oh no, you have $200. The day before our last day one of my group decided to get a print out of her bill. There was a misc $50 charge. She went to guest services to ask about it and was told the $200 was a glitch and we were only suppose to have $100 so they took it back. This happened to everyone on board and they did not tell anyone unless you happen to notice it and ask them. I filed 2 different case numbers (1 for each problem) as I was told to do this by a rep I talked to when I got back. He said that they were going to honor the $200 credit and that I could have it put back on my credit card. It was suppose to take 15 business days for a response. After more phone calls, I finally got a response to the obc issues on Jan 10. It was a very generic response and basically said they would give me a welcome amenity on my next cruise. As this was not acceptable, I called again and was told I needed to respond to this email, which I did. No response as of yet. . I was told the pre cruise issue has just been assigned to someone on Jan 15 so it will be 15 bus days before I hear anything. Has anyone had an issue before with filling complaints? Who can I go to now to get something done?
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