We have booked a pre cruise hotel through Seabourn multiple times, and we were met by a driver for a transfer to the hotel all but one of those times. In Miami before the 2023 South America/Antarctica Grand Voyage we were not met when our flight was 6-7 hours late arriving from Seattle, and then everyone on our flight had to wait two hours more before luggage began to dribble out in twos and threes. We took a taxi to the hotel, got a receipt, and took that to Guest Services on board. Our account was then credited for the amount of the taxi.