I have to say that the casino process and service is nothing short of chaotic. Not only has the voucher degradation hit us, as we normally sail in the YC, but we find that now we have to do a lot of the work. We have to get the UK Contact Centre to raise an option for us and then forward the option to the Casino Team. We then have to keep an eye out and often call the UK centre to extend the option because the casino team don't apply the vouchers in time and the option expires, which means we have to do it all again. Friends who sail with NCL or RC showed us their casino programme online, pick your cruise, pay your taxes and off you go - a much much simpler affair!