Yes, I have seen a number of reports of people fighting for months to get charges sorted. One fellow had about 3500 dollars in bogus charges.
I have an agent. There were problems with an overcharge of 600 for the cruise and our OBC was not showing. Also, loyalty credits are wrong. I don't care about the loyalty so much. I called them multiple times sitting on hold for hours. Was told twice they would fix it and they did not. My agent went to them as well and it was not fixed.
I finally went to agent and put foot down as we have been with them long time and brought many friends in to them, they also sailed on Azamara with us as well.
I think it is sorted. I insisted on an email from AZ detailing our OBC that is written to us and to ship staff. Spent just far too much time on going back and forth and still can't get the excursions all sorted.
But, only real concern now is I do not want to see overcharges on CC that take months to sort out.
They are struggling with the transition and I understand the pain of it. They are my preferred line, we did more than 10 with Viking and know great service in front of the house and on the ship. AZ is the best for destination time and quality IMV. Hoping this cruise goes off without a glitch and we are booking more with them in future.