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About jaykayham

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  1. True, on the ABTA webpage you will find a letter for your credit card company not to honour any payments to CMV. Just print it out and send it with your statement to card issuer! ☺️Good Luck!!! ☸️ https://www.abta.com/sites/default/files/media/document/uploads/South Quay credit card referral_SB.pdf
  2. Thank you... Strange, I tried it all last week and just received "bad gateway - server not available", but now it seems up and running again...
  3. Their website is down... Any more information available?!
  4. Contacted ABTA immediately for refund, but still no response, weeks after. All emails left unanswered, telephone lines are no longer operational (according to their website "due to high demand"). So far no chance to apply for refund, without the necessary password... Anyone else with this problem?
  5. Hi to you all, need your help... I had a German booking, so I have to claim with ABTA in UK. I received a case number after entering my personal details on ABTAs website, but never received the mandatory password email to enter my claim online. Anyone with the same problem? Without this password I am not able to log on to enter the details... On top, I am holding a second, UK booking. My travel agent wrote me, that they will claim the refund in my name from ABTA. Do I have to do anything else? Bcs. under German travel protection policy only the traveller can claim. So something new for me... ThanX!
  6. @Heartfelttraveler Thank you! Will contact the nearest office for booking...
  7. Thankfully I came across this forum... I am planning a very special trip in 2021 and decided to have a look on Windstar! I requested a quote, but never received an offer. So I contacted the company by Email - again no response. Finally, after several failed attempts, I received an automatic reply to contact the company by phone - which is useless, as their office is 9 hours ahead and I don't want to wake up at 3am just to get a simple quote. Never experienced such poor customer service. So, does anyone of you have a direct Email address to the "Vacation Office", or maybe a "real" person I can contact? ThanX!!
  8. Thank you, it seems indeed working again...
  9. Hi to you all, All dates are now unavailable to book - it doesn't matter which month, always the same error message: Oops!! Error encountered Please try again later! Any idea what's up?!
  10. Just a short update regarding my cancellation. Fred Olsen customer service was outstanding and most helpful. For a rebooking fee of as little as 5GBP I was able to rebook the cruise for next year. On top for my loyalty, I received a free cabin upgrade, tips included and all-inclusive drinks package. In the end, all the benefits combined are more worth than a free cancellation and new booking with 25% future cruise credit - as the cruise was already 25% more expensive than this year cruise. On top, I will keep my ABTA coverage and full refund protection if the cruise is cancelled again by Fred Olsen due to any unforeseen circumstances (like e.g. itinerary changes). I think all in all, Fred Olsen handled the situation very well and I am looking now forward to 2021! ☺️
  11. Thank you! CMV just announced that all ships will return to Tilbury asap for a fresh restart, except Marco Polo to Bristol and Astor to Bremerhaven.
  12. Thank you "tring" for taking time! ☺️ I found the exact same cruise one year later in the 2021-2022 season. I will try to convince Fred Olsen for a free re-booking (without fees and supplement) to this date. I think it is a win-win for both sides, I will keep my ABTA coverage and Fed Olsen my money (as the cruise is full paid in) as working capital. And finally, Fred Olsen will keep one more happy customer! Anyone from this forum has tried the same?
  13. Thank you, can you explain the insurance problems re rebooking little bit more? Sorry, but I don't understand...
  14. Hi to you all, came across this new company "Miray Cruises" - seems to be a great alternative to Celestyal Cruises for the Greek Agean coast and islands: https://www.miraycruises.gr/en However, all my attemps to book a cruise or to get in touch with them failed, Emails are left unanswered. Does anyone have more information where and how to book? Thank you! Chris
  15. Ahh, Berlin is nowhere near the seas... You may fly in (hopefully) to Berlin - but the cruise is leaving from the port city of Rostock!
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