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ziggyuk

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About ziggyuk

  • Rank
    Cool Cruiser

About Me

  • Location
    Ringwood - UK
  • Interests
    Travel the world
  • Favorite Cruise Line(s)
    NCL
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  1. Maybe this is the way to start, I know it would need a change in law in the US but here in the UK, I would be happy to take a cruise around the British Isles with only nationals onboard and only stopping at UK ports, it would certainly stop any issues of not being able to dock in case of an outbreak.
  2. I'm not an expert but noted another post on here about a week ago where someone had a CN that had already been extended and assigned to a cruise that was later cancelled, they were told it could only be extended once and after the cancelled cruise reverted back to the original expiry date. They had expected the 1 year extension to still apply after the cancelled trip but apparently not in their case. Had your had the normally allowed extension? It did not sound right to me and I'm no expert, just repeating what was said before.
  3. I don't think that's the case here, you have a mid life ship that was fully refurbished recently, she has a full season planned and all of a suddenly an unnamed buyer is found. I don't think she is going for scrap.
  4. Will NCL be next? P&O are selling Oceana, first on many? I wonder who has the funds to purchase second hand ships with all the lines struggling? https://www.bbc.co.uk/news/uk-england-hampshire-53321508
  5. Hope this helps, should be OK if already inspected. Plants and cuttings Some States may require rooted plants to be certified by the Hawaii Department of Agriculture before they may be moved to the U.S. mainland. Please contact the Hawaii Department of Agriculture for more information. Contact numbers are provided at the bottom of this page. For information on how to certify plants and cuttings, contact the Hawaii Department of Agriculture: Honolulu (808) 832-0566 Hilo (808) 974-4141 Kauai (808) 241-7135 Maui (808) 872-3848 Kona (808) 326-1077
  6. This was for the Dawn on August 17th, the OP paid their agent 3 week in advance of final payment which is not unusual in the UK as funds have to clear into the TA's account so they can pay for the cruise/vacation on the clients behalf. The cruise was cancelled before final payment and as such the OP is not entitled to 125% but they appear to think that because they paid the agent that somehow entitles them to the 125%, the agent was just holding the funds in order to make final payment, this of course never happened. The OP should be concentrating their efforts to recover the payment as a 100% cash refund from the TA instead of a wasted effort insisting on a 125% refund they are not entitled to. UK law is clear they are entitled to a full cash refund and if the TA does not comply they should make a claim via their credit card. The only issue here is the TA are offering a 100% credit rather than a 100% cash refund which is not legal in the UK, there is no 125% due.
  7. BQ, things are a bit different in the UK, there is no escrow or direct payment to NCL, what happens here is we pay the agent the agreed fee, they bank that fee and they take care of all the payments on the customers behalf. Agents really complicate things in the UK as you have two sets of T&Cs one with the agent and one with NCL so you have to read both to see your rights. In a lot of cases here, agents are telling customers they can only have a voucher for a future holiday. It is illegal in the UK to do this as they have to pay a full cash refund regardless if they themselves have been refunded, due to Covid-19 these timescales are rarely being kept but it is the law, I currently have 3 section 75's (like a chargeback but with more legal power), one with British Airways, one with RyanAir and one with an agent. As I said above 14-21 days before payment due date is not unusual here as the agent has to bank the payment in order to pay the final balance on the customers behalf. In this case it is not reasonable to expect a FCC from NCL as the payment was not made to NCL, however it is unreasonable and illegal for the agent to say they will only provide a voucher for a credit, they must provide a cash refund within 14 days, I would certainly be starting a section 75 (chargeback) if they were not complying with their legal requirements.
  8. Your TA has not messed up, they require the money 21 days before final payment so the money is cleared into their account in order to make payment to NCL. UK law requires them to refund that payment in cash (not voucher unless you agree) within 14 days. Your deposit is more tricky, the law does not change (the TA is still requires to refund within 14 days) but the TA may be left waiting from NCL, you might want to give the TA more time.
  9. Exactly as we do and never had a problem. We find our favourite people on the last day, thank them and tip them, all people who naturally made our time wonderful and did not need to be paid to give great service.
  10. I have great service with no extra tips, if you feel you need to tip more for the American virus then that's personal choice.
  11. Oh dear, not much of a techie are you luv, I already did, that was what the @ was above 😂 🤣
  12. I don't, In fact, lets not mess around and copy NCL official rep in. @Norwegian Cruise Line Are you aware there is an issue with cancelled cruises being incorrectly credited with Latitude points?
  13. They certainly do as idiots keep bumping all these threads, glad I don't have any to loose, so ...... Bump away.
  14. Keep bumping this up is a sure way to get them removed.
  15. Rather than being rude and obnoxious, why not calm down and read this thread, you might want to skip right to the last two posts that conclude the matter nicely.
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