This was very enlightening, thanks. Yesterday, after getting nowhere with Delta, I called ITA. They couldn't do seat selection either. So I said, then I guess we have to wait for online check in to pick our seats. I was then told that there is no online check in. Check in will be done at the gate the day of the flight! So we will be heading down to Miami with a hope and a prayer and no idea if we are getting on a plane. It really is the Wild West out there.